Project Manager - Digital Print

Description

About sg360°

sg360° partners with Fortune 1000 brands to pursue unmatched direct marketing performance. We leave no stone unturned in our efforts to drive smarter targeting, stronger messaging and improved ROI. Everything we do - audience analytics, strategic planning, creative development, production and distribution - we do in the pursuit of performance.

When you join us, you gain access to a comprehensive benefits package, including paid time off, holiday pay, health, dental, and vision insurance, life insurance, an education assistance program, short- and long-term disability, wellness resources, identity theft protection, and a 401k with employer match. Be part of a legacy of excellence and growth with sg360°!

We're seeking an experienced Project Manager who thrives in a fast-paced print manufacturing environment and enjoys bringing complex projects to life. In this on-site role you are responsible for managing digital print and mailing projects from order entry through billing while serving as a primary point of contact for customers, sales and internal operations. Coordinates cross-functional activities to ensure projects are completed accurately, on time, within established requirements and to customer expectations.

• Serve as the primary liaison among customers, Sales, Estimating, Data Services, Prepress, Scheduling, Production, Mailing, Shipping, and Billing.
• Manage multiple client projects simultaneously from order entry through final delivery and billing.
• Review orders against approved estimates and customer requirements; confirm specifications, quantities, materials, schedules, and delivery information are complete and accurate.
• Create and maintain accurate job documentation, instructions, change information, and supporting records within company systems.
• Coordinate proofs, samples, data, materials, outside purchases, and other preproduction requirements to support planned production schedules.
• Monitor project milestones and production activity; identify risks early, drive issue resolution, and communicate schedule or scope changes proactively.
• Communicate project status, decisions, risks, and customer-impacting issues clearly and timely to customers, Sales, and internal stakeholders.
• Coordinate customer approvals and ensure required approvals and documentation are obtained before production.
• Manage changes to project scope or specifications and ensure updated information is communicated and documented across affected departments.
• Support delivery, mailing, shipping, inventory, and reporting requirements based on customer and job specifications.
• Prepare complete and accurate billing documentation and submit completed jobs to Billing within established timelines; support invoice review and resolution of questions.
• Maintain customer-specific knowledge, recurring job information, and documentation needed to ensure continuity and consistent execution.
• Build effective customer and internal relationships through responsiveness, accountability, collaboration, and problem solving.
• Participate in continuous improvement efforts, process standardization, and adoption of tools that improve quality, visibility, and efficiency.
• Perform other duties as assigned.

• Bachelor's degree in business, graphic communications, project management, or a related field preferred; equivalent relevant experience will be considered.
• Minimum of three years of project management, customer service, or print manufacturing experience required.
• Experience managing complex digital print, direct mail, or marketing production projects strongly preferred.
• Experience with prepress, finishing, mailing, fulfillment, or related production operations preferred.

• Strong written and verbal communication skills with the ability to communicate effectively with customers, Sales, and cross-functional teams.
• Demonstrated ability to manage multiple priorities, detailed specifications, deadlines, and changing requirements in a fast-paced manufacturing environment.
• Ability to identify risks, evaluate options, coordinate resources, and drive issues…