Sales Support Specialist

Key Responsibilities

• Manage assigned customer accounts to drive customer satisfaction, sales growth, and margin
• Handle quotes, order entry, order followups, and delivery coordination
• Resolve customer issues including credits, debits, and return authorizations
• Communicate customer requirements with Operations and Engineering
• Monitor pricing and inventory agreements
• Support outside sales representatives
• Maintain accurate documentation and high attention to detail
• Collaborate with team members and expedite issues as needed

• 50‑75 complex orders with multiple line items
• Support international and domestic clients
• Rotating phone coverage: phone weeks = ~70% of day on calls (~45 inbound calls/day)
• Remaining time focused on order processing and account support
• Not a full‑time phone role

• 2+ years manufacturing sales support or manufacturing customer service
• Experience managing product knowledge
• Strong order entry experience
• Proficient in Microsoft Office Suite
• Comfortable in a fast‑paced, detail‑driven environment

• Experience with QAD or similar ERP systems

Sales Support | ERP Systems | Order Entry | Customer Service | Pricing | CRM | Data Entry

Contract to Hire position based out of Wheeling, IL.

Pay range: $28.00 - $28.00/hr eligibility requirements apply for some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision;
Critical Illness, Accident, and Hospital; 401(k) Retirement Plan – Pre‑tax and Roth post‑tax contributions available;
Life Insurance (Voluntary Life & AD&D for the employee and dependents);
Short and long‑term disability;
Health Spending Account (HSA);
Transportation benefits;
Employee Assistance Program;
Time Off/Leave (PTO, Vacation or Sick Leave).

This position is anticipated to close on May 21, 2026.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information, or any characteristic protected by law.