Sales Support Specialist
Job in
Wheeling, Cook County, Illinois, 60090, USA
Listed on 2026-06-01
Listing for:
TEKsystems
Full Time
position Listed on 2026-06-01
Job specializations:
-
Customer Service/HelpDesk
Technical Support, Customer Service Rep, HelpDesk/Support
Job Description & How to Apply Below
We're looking for a highly organized, customer-focused Inside Sales Representative who thrives on solving problems, managing complex orders, and delivering a top-tier customer experience.
What You'll Do
+ Own and manage customer accounts, driving customer satisfaction, sales growth, and margin goals
+ Handle end-to-end order management: quotes, order entry, tracking, delivery updates, and follow-up
+ Act as a trusted resource to customers by resolving issues, processing credits/debits, and managing returns
+ Partner cross-functionally with Operations, Engineering, and Outside Sales to ensure seamless execution
+ Navigate high-volume workflows, including:
+ 50-75 complex orders daily (multiple line items)
+ 200+ emails/day or ~45 inbound calls when on phone rotation
+ Rotate weekly between email-based and phone-based support, balancing responsiveness with accuracy
+ Use systems like QAD and Felix for quoting, order entry, inventory, and tracking
+ Manage shipping logistics and routing decisions, ensuring correct carriers, billing types, and delivery details
+ Conduct thorough contract and order reviews to ensure accuracy and prevent costly errors
+ Maintain clear, detailed documentation in a fully paperless environment
What Sets This Role Apart
+ You'll work in a high-impact role where precision matters-your attention to detail directly affects customer experience and business outcomes
+ Exposure to global accounts and complex product lines, building strong business and operational expertise
+ A team-oriented environment that values accountability, collaboration, and problem-solving
What You Bring Required
+ 2+ years of manufacturing customer service or sales support experience
+ Experience working with product-based knowledge and order entry systems
+ Strong proficiency in Microsoft Office (Excel, Outlook, Word)
+ Ability to manage high-volume, detail-heavy work with accuracy
Preferred
+
Experience with QAD or similar ERP systems
Key Strengths
+ Exceptional attention to detail and accuracy
+ Strong multitasking and time management skills
+ Professional, dependable, and highly accountable
+ Comfortable working in a structured, fast-paced environment
Work Environment & Expectations
+
Schedule:
Monday-Friday, 8:00 AM - 5:00 PM
+ This role requires strict punctuality and attendance, as team coordination and customer responsiveness are critical
+ Hybrid of phone and email-based support, with flexibility built into daily workflow
Job Type & Location
This is a Contract to Hire position based out of Wheeling, IL.
Pay and Benefits
The pay range for this position is $28.00 - $28.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: - Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Wheeling,IL.
Final date to receive applications
This position is anticipated to close on Jun 5, 2026.
About TEKsystems
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change.
That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and…
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