Sales Support Specialist

Description

As a part of a vast, international network of corporate and industrial resources, the company offers its customers the finest state-of-the-art power transmission products available in the world. The company name is synonymous with excellence in quality, dependability, and customer service. Currently, the company has an excellent opportunity for an Inside Sales Representative in our corporate headquarters in Wheeling, IL. Essential Job Functions and Responsibilities:

- Responsible for managing customer accounts with objectives to increase customer satisfaction, gross margin, and sales.

- Handles customer requests including quotes, orders, follow-up, and delivery information.

- Solves various customer matters, issues credits, debits, and authorizes return goods.

- Communicates customer requirements to Operations & Engineering.

- Monitors price inventory agreements.

- Supports members of the outside sales team.

- Works well in a team environment to solve customer issues.

- Communicates issues and problems with management in a timely manner.

- Maintains superb attention to detail.

- Maintains detailed documentation to support decisions and ensure continuity of service.

- The volume of orders: ranges from 50-75 larger orders with multiple line items - Working on the Power Transmission Team - International and Domestic Clients.

- % of time would depend on weather or not they are assigned to phones that week or not. When they are assigned to phones about 70% of their day would be on the phones which is around 45 calls on avg. Calls are routed to their desk and the associate would have to answer the call. The team that supports the phone work during the given week and then calls route to the open person.

Calls ring through the headset so they would need to be wearing the headset to hear it ringing. You can also make yourself unavailable for calls for breaks and other work. They don't require people to be on the phone 100% of the day because there is other work to be done
* The role involves a weekly rotation between managing emails (210-265 daily) and handling phone calls, with phone staff also writing custom orders between calls.
* Key responsibilities include using QAD and Felix systems for quoting, order entry, tracking, and inventory management, with a strong emphasis on detail orientation due to product specificity and financial consequences of errors.
* The job requires significant math skills (fractions, decimals) and meticulous attention to detail during order entry, especially regarding ship-to addresses and avoiding outdated customer notes.
* A critical component is managing shipping and routing, which involves selecting appropriate carriers, understanding complex codes (e.g., collect, prepaid, third party), and ensuring correct freight payment.
* Employees must perform thorough contract reviews for both orders and quotes, verifying all details before processing and sending confirmations.
* The company is paperless

Skills

sales support, erp system, order entry, customer service, pricing, quoting, data entry, KPI, microsoft office, QAD, CRM, Ms office suite

Top Skills Details

sales support,erp system,order entry,customer service,pricing,quoting

Additional

Skills & Qualifications

MUST HAVES:

-2 years of manufacturing sales support or manufacturing customer service - Experience in past role managing Product Knowledge - Microsoft Office Suite - Order Entry NICE HAVES:

-QAD software

Soft Skills:

-Detail oriented
-Multitasking skills
-Professional
-Task oriented Attendance Policy:
Must be at your desk ready to go at 8am and work until 5pm each day. There is a 5pt system and if you are late by 1 minute then you get a point. 5 points and you will be terminated. Candidates must know that punctuality and attendance is required and very strict.

Experience Level

Intermediate Level

Job Type & Location

This is a Contract to Hire position based out of Wheeling, IL.

Pay and Benefits

The pay range for this position is $28.00 - $28.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:  - Medical, dental & vision  - Critical Illness, Accident, and Hospital  - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available  - Life Insurance (Voluntary Life & AD&D for the employee and dependents)  - Short and long-term disability  - Health Spending Account (HSA)  - Transportation benefits  - Employee Assistance Program  - Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Wheeling,IL.

Final date to receive applications

This position is anticipated to close on Jun 17, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000…