Sales Support Specialist

About the Opportunity

Join a global leader in industrial power transmission products known for quality, innovation, and customer service excellence.

This role offers the opportunity to work in a fast-paced, detail-oriented environment supporting both domestic and international clients while managing the full sales support lifecycle.

Position Overview

The Sales Support Specialist is responsible for managing customer accounts, processing orders, and ensuring accurate and timely communication across internal teams and customers. This role plays a critical part in driving customer satisfaction, operational efficiency, and revenue growth.

Key Responsibilities

+ Manage customer accounts with a focus on increasing satisfaction, sales, and profitability

+ Process quotes, orders, and provide delivery updates and follow-up support

+ Handle customer issues, including credits, debits, and return authorizations

+ Coordinate customer requirements with Operations and Engineering teams

+ Support outside sales representatives and collaborate across teams

+ Maintain accurate, detailed documentation in a paperless environment

+ Enter and manage high-volume orders (50-75 complex orders daily with multiple line items)

+ Review contracts and verify all details before order processing

+ Manage shipping and routing logistics, including freight terms (collect, prepaid, third party)

+ Work within ERP systems (QAD) for quoting, order entry, tracking, and inventory management

Daily Workflow

+ Weekly rotation between:

+ Email Management:
Handling 200+ customer emails per day

+ Phone Support:
Answering ~45 inbound calls daily (via headset), while also processing orders between calls

+ Balanced workload-employees are not expected to be on phones 100% of the day

Training & Development

+ Structured 14-week training program covering:

+ Systems (QAD and internal tools)

+ Product knowledge

+ Email and phone communication

+ Custom quoting and order processing

+ Ongoing, hands-on training using real examples to support learning and growth

Required Qualifications

+ 2+ years of manufacturing sales support or customer service experience

+

Experience with order entry and ERP systems

+ Strong product knowledge experience in prior roles

+ Proficiency in Microsoft Office

Preferred Qualifications

+

Experience with QAD ERP system

Key Skills

+ Strong attention to detail and accuracy

+ Ability to multitask in a high-volume environment

+ Solid math skills (fractions and decimals required)

+ Professional communication skills

+ Ability to work independently and within a team

Work Environment & Expectations

+ Fully onsite in Wheeling, IL

+ Fast-paced, high-volume environment with a strong emphasis on accuracy

+ Strict attendance policy:

+ Must be logged in and ready to work at 8:00 AM daily

+ Point-based system: tardiness is tracked and enforced

+ Team structure includes multiple regional groups (West, Midwest, East) with ~25+ team members

Why This Role?

+ Gain end-to-end experience in order management and customer support

+ Work in a collaborative and structured team environment

+ Opportunity for long-term growth and conversion

+ Annual pay increases upon permanent hire

+ Exposure to both domestic and international business operations

Job Type & Location

This is a Contract to Hire position based out of Wheeling, IL.

Pay and Benefits

The pay range for this position is $28.00 - $28.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:  - Medical, dental & vision  - Critical Illness, Accident, and Hospital  - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available  - Life Insurance (Voluntary Life & AD&D for the employee and dependents)  - Short and long-term disability  - Health Spending Account (HSA)  - Transportation benefits  - Employee Assistance Program  - Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Wheeling,IL.

Final date to receive applications

This position is anticipated…