Sales Support Specialist

Inside Sales Representative

Location:

Wheeling, IL

About the Opportunity

Join a leading distributor of power transmission products known for its commitment to quality, reliability, and exceptional customer service. As part of a global network of industrial and corporate resources, our company delivers industry-leading solutions to customers worldwide. We are seeking a detail-oriented and customer-focused Inside Sales Representative to support both domestic and international clients from our corporate headquarters in Wheeling, Illinois.

This position is ideal for someone who thrives in a fast-paced manufacturing environment, enjoys problem-solving, and excels at managing customer relationships, order processing, and sales support activities.

Key Responsibilities Customer Account Management

+ Manage assigned customer accounts with a focus on customer satisfaction, sales growth, and profitability.

+ Serve as the primary point of contact for customer inquiries, order status updates, pricing requests, and delivery information.

+ Build and maintain strong relationships with customers and internal stakeholders.

Quoting, Order Entry & Sales Support

+ Prepare and process customer quotes, orders, revisions, and confirmations accurately and efficiently.

+ Support domestic and international customers on the Power Transmission team.

+ Handle high-volume order processing, managing approximately 50-75 complex orders daily, often containing multiple line items.

+ Review contracts, purchase orders, and customer requirements to ensure all order details are accurate before processing.

+ Support the outside sales team through timely execution of customer requests and sales activities.

Customer Service & Problem Resolution

+ Resolve customer concerns related to orders, shipping, pricing, credits, debits, and returns.

+ Authorize and process return goods requests in accordance with company procedures.

+ Communicate customer requirements and special requests to Operations, Engineering, and other internal teams.

+ Escalate issues to management in a timely manner when necessary.

Communication & Service Rotation

+ Participate in a weekly rotation between email support and inbound phone support.

+ Manage approximately 210-265 customer emails daily during designated email support weeks.

+ Handle an average of 45 inbound customer calls per day during phone support rotations.

+ Maintain availability through a headset-based call routing system while balancing additional order-entry responsibilities.

Shipping, Inventory & ERP Management

+ Utilize QAD, Felix, CRM, and other business systems for quoting, order entry, inventory inquiries, and order tracking.

+ Monitor pricing agreements and inventory availability.

+ Coordinate shipping and routing requirements, selecting appropriate carriers and freight-payment methods.

+ Understand and apply shipping terms, including collect, prepaid, and third-party billing arrangements.

Documentation & Accuracy

+ Maintain detailed documentation and records to ensure continuity of service and support business decisions.

+ Verify ship-to locations, pricing, product specifications, and order details before submission.

+ Operate effectively in a paperless environment while maintaining exceptional attention to detail.

+ Ensure accuracy in all transactions, recognizing the financial impact of order-entry errors.

Qualifications

Required Qualifications

+ Minimum 2 years of experience in manufacturing customer service, inside sales, or sales support.

+

Experience with order entry and customer account management in a manufacturing or industrial environment.

+ Strong product knowledge and ability to understand technical product information.

+ Proficiency with Microsoft Office Suite.

+ Excellent verbal and written communication skills.

+ Strong mathematical aptitude, including working with fractions, decimals, and measurements.

+ Proven ability to multitask, prioritize responsibilities, and maintain accuracy under pressure.

Preferred Qualifications

+ Experience using QAD ERP software.

+ Experience working with CRM systems and manufacturing-related software.

+ Experience supporting industrial, distribution, or power transmission products.

Success Factors

The ideal candidate will be:

+ Highly detail-oriented and analytical.

+ Professional and customer-focused.

+ Organized and task-driven.

+ Comfortable managing multiple priorities simultaneously.

+ Effective in both independent and team-oriented environments.

+ Committed to accuracy, accountability, and continuous improvement.

Schedule & Attendance Expectations

+ Standard schedule:
Monday-Friday, 8:00 AM - 5:00 PM.

+ Reliability, punctuality, and consistent attendance are essential to success in this role.

+ Employees are expected to be at their workstation and ready to begin work at the start of each scheduled shift.

Experience Level

Intermediate (2+ years of relevant experience)

Job Type & Location

This is a Contract to Hire position based out of Wheeling, IL.

Pay and Benefits

The pay range for this position is $28.00 -…