Customer Service Representative

The Customer Service Representative / Order Entry Specialist is a vital member of the team, serving as the primary point of contact for customers while ensuring every order is processed accurately, efficiently, and with exceptional attention to detail. This role plays a key part in supporting sales operations by managing the full order lifecycle, responding to customer inquiries, and collaborating closely with production, logistics, and accounting to ensure a smooth customer experience.

Success in this role comes from building strong customer relationships, anticipating needs, and keeping orders moving seamlessly from receipt through delivery in a fast‑paced, high‑volume manufacturing environment. If you thrive in a collaborative setting, enjoy solving problems, and take pride in delivering outstanding service, you'll make a meaningful impact on both the customer experience and the company's continued success.

• Serve as primary contact for customer inquiries via phone and email
• Provide product information, pricing, order status, and shipping details
• Resolve customer issues, complaints, and discrepancies in a professional and timely manner
• Build strong working relationships with key accounts and distributors
• Accurately enter and process customer orders into Oracle
• Review orders for pricing, availability, lead times, and accuracy
• Manage order changes, cancellations, and updates
• Monitor order status and proactively communicate delays or issues
  
  Work closely with sales, production, scheduling, and logistics teams to ensure on-time delivery
• Coordinate with the warehouse and shipping departments on order fulfillment
• Partner with accounting on billing, invoicing, and credit issues

• High school diploma required; associate or bachelor’s degree preferred.
• 3+ years of experience in customer service, order entry, or inside sales support (manufacturing or distribution strongly preferred).
• Strong attention to detail and accuracy in data entry.
• Excellent communication and interpersonal skills with an emphasis on customer focus.
• Ability to multitask and manage a high-volume workload.
• Problem‑solving mindset with a customer‑first approach
• Proficiency in Microsoft Office (Excel, Outlook, Word)
• Experience with Oracle is preferred but not required
• Accountability and reliability, team collaboration.
• Time management and organization.
• Adaptability in a fast‑paced environment.