Customer Experience Coordinator

Benefits:

• A positive and collaborative work environment
• Voluntary Life Insurance
• Short and Long Term Disability
• Medical, Dental and Vision
• 401K Matching (after 6 months of employment)
• Company work truck is provided
• * offered after 60 days of employment

Full-Time | Monday–Friday | $18–$25/hour

Reports To:

Office Manager

Location:

Generator Supercenter of Chicagoland – Wheeling, IL

Generator Supercenter of Chicagoland provides whole-home backup power solutions designed to protect families and homes when the power goes out.

We are growing quickly and looking for a friendly, organized, and highly responsive Customer Experience Coordinator to help provide an exceptional experience for our customers from their first interaction with us through installation and ongoing service.

This is an ideal opportunity for someone early in their career who is great with people, organized, comfortable on the phone and computer, and enjoys helping customers.

The Customer Experience Coordinator serves as a central point of communication between our customers and our sales, installation, and service teams.

This position helps manage the customer journey from initial lead → sales appointment → permitting and project preparation → installation → inspection → service and maintenance.

The role is heavily focused on customer communication, scheduling, follow-up, and coordination.

You will answer customer questions, schedule appointments, proactively provide status updates, maintain accurate customer information, and help make sure every customer understands what happens next.

This is not a technical generator position. We will teach you our products, systems, and processes. We are primarily looking for someone who is professional, dependable, organized, positive, and genuinely enjoys helping customers.

• Answer incoming customer phone calls, emails, texts, and general inquiries
• Provide friendly, professional, and timely responses to customers
• Help customers understand where they are in the process and what happens next
• Proactively provide updates regarding appointments, permitting, scheduling, installation, inspections, service, and maintenance
• Follow up on open customer questions and ensure issues are routed to the appropriate team member
• Document customer conversations, commitments, and important information in company systems
• Help resolve routine customer concerns and elevate more complex issues when appropriate

• Respond to new customer inquiries and leads
• Schedule in-home sales consultations
• Confirm upcoming appointments with customers
• Reschedule appointments when necessary
• Maintain accurate customer contact and appointment information
• Follow up with customers when additional information is needed
• Help ensure leads receive timely communication and do not fall through the cracks

• Welcome new customers after their generator purchase and explain the next steps in the installation process
• Maintain regular communication while customers move through permitting and project preparation
• Coordinate with permitting, operations, sales, and installation teams to provide accurate customer updates
• Schedule installation appointments once projects are ready
• Confirm installation dates, arrival windows, and customer expectations
• Help coordinate inspection appointments and final project completion
• Follow up after installation to ensure the customer had a positive experience

• Answer service-related calls and help gather initial information from customers
• Schedule generator service and maintenance appointments
• Coordinate technician schedules with customer availability
• Confirm appointments and…