Hybrid Customer Account Manager – Packaging Solutions

Our client is a well-respected distributor and solutions provider offering a wide range of packaging, automation equipment and facility supply products. They’re known for their customized packaging capabilities, innovative approach, and long-term partnerships with both customers and suppliers.

They’re looking for a Customer Account Manager to join their Chicago team - someone who thrives in a fast-paced environment, enjoys working cross-functionally, and takes pride in delivering exceptional customer experiences.

What You’ll Do:

• Serve as the main point of contact for assigned customers, ensuring top-tier service and support.
• Partner closely with Field Sales to manage existing accounts and onboard new business.
• Coordinate with internal teams - including Purchasing, Operations, and Logistics - to ensure product availability and on-time delivery.
• Work directly with vendors and suppliers to manage custom packaging projects, from artwork to production and fulfillment.
• Process orders, quotes, and pricing updates with accuracy and attention to detail.
• Track and follow up on open orders, backorders, and special requests.
• Support new packaging initiatives, testing, and rollout coordination.
• Maintain accurate data in CRM/ERP systems and identify ways to improve processes and strengthen customer relationships.

What You Bring:

• 5+ years of experience in Customer Service, Account Management, or Inside Sales (preferably in packaging, manufacturing, or distribution).
• Strong communication and organizational skills - you’re the type who keeps things moving smoothly.
• Comfortable juggling multiple priorities and collaborating across departments.
• Tech-savvy with Microsoft Office and ERP/CRM systems.
• A proactive mindset and genuine interest in helping customers succeed.
• Must currently live within Greater Chicago

Why You’ll Love It Here:

• A collaborative, supportive culture that values teamwork and customer success.
• Exposure to a wide variety of customized packaging projects and industries.
• Opportunities to grow with a well-established and innovative organization.
• Competitive compensation and benefits with hybrid availability