Health and Fitness Center Manager

Job Details

Job Location:

CRC - Wheeling, IL 60090

Salary Range: $72,000.00 - $85,000.00 Salary

Job Title:

Health and Fitness Center Manager

Job Status:
Full Time – Exempt

Department:
Park and Recreation Services

Primary

Work Location:

Community Recreation Center – Fitness Center

Reports To:

Superintendent of Recreation and Facilities

Supervisory Responsibility:
Membership Sales Manager

The Health and Fitness Center Manager is responsible for directly overseeing all day-to-day operations and overall performance of the Health & Fitness Center. The Health and Fitness Center Manager manages all aspects of memberships, personal training, Pilates reformer training, and group fitness sales and programs. Develops and executes programs, events, and initiatives to enhance member engagement, improve retention, and drive new membership growth.

Collaborates with staff to establish and optimize systems and procedures that maximize membership value, participation, and member engagement. Trains and develops staff in sales techniques, guest service standards, and safety protocols. This position requires an active and participative management approach and a comprehensive knowledge of all aspects of the Health & Fitness Center operations. The Health and Fitness Center Manager is responsible for supervising, staffing, and overall leadership of the Health & Fitness Center.

• Oversees the day-to-day operations and scheduling of the Health & Fitness Center, managing all aspects of member services, personal training, Pilates training, and fitness programs to ensure smooth coordination of internal initiatives and external offerings.
• Organizes, implements and evaluates a comprehensive selection of fitness programs, events and activities designed to meet the needs of the community, including supervising and implementing all youth and adult fitness programs and an annual 5k race.
• Develops and executes programs, events, and initiatives aimed at enhancing member engagement, improving retention, and supporting member growth. Partners with staff to establish and optimize systems, processes and workflows that maximize membership value and participation.

• Consistently drives new membership sales through strategic prospecting, personalized member engagement and consistent follow-up.
• Leads the development and execution of targeted marketing campaigns to generate leads, grow membership and enhance overall member engagement and retention.

• Manages the ongoing execution of the budget and the planning and delivery of sales and service programs, including preparing annual year-end projections and budget and monitoring revenue and expenses within assigned areas.
• Manages the Health & Fitness Center and all guest service operations, ensuring alignment with the approved budget, and leads assigned areas to achieve performance targets and exceed budgetary goals.
• Prepares monthly board reports, bi-weekly payroll, program evaluations, annual reports, and any special reports requested by the Superintendent of Recreation and Facilities.

• Recruits, trains, schedules, supervises and evaluates full and part-time staff specific to the Health & Fitness Center.
• Ensures a safe and compliant facility environment by coordinating staff in-service trainings and maintaining proper certifications for all staff.

• Engages with members to identify concerns, gather feedback, and address suggestions to enhance the member experience.
• Monitors industry and fitness trends, evaluates their relevance, and provides recommendations to align with member interests and organizational growth.
• Ensures the upkeep, cleanliness, and overall appearance of all equipment and facilities in the Health & Fitness Center, including scheduling preventive maintenance and property care.

• Works cooperatively with Risk Management and participates in and conducts required training and safety programs as established and recognized by the Wheeling Park District.
• Supports and exhibits the…