Inside Sales and Customer Support Representative

If you’re looking for a special place to build or grow your career, you’ve found it. Whether you’re an experienced professional, a recent college graduate or somewhere in between, IDEX is a place where you can apply your existing skills and learn new ones in an environment where you can make an impact.

With interesting opportunities in engineering, marketing, sales, supply chain, operations, HR, finance, and more across more than 40 diverse businesses around the globe, chances are, we have something special for you.

Fluid Management, a Unit of IDEX Corporation, is the leading global manufacturer of precision dispensing and mixing equipment for the architectural paint, coatings, personal care, cosmetics, and food and beverage industries. Fluid Management Americas has created a global product development environment through strategic growth initiatives as part of the Dispensing Segment of IDEX Corporation. Our formula for success is based on our ability to develop the right solutions for our customers, encompassing complex formulations, increasingly precise and reliable custom dispensing technology, and an ability to gather valuable point-of-sale transactional data, all supported by customer service and support.

The primary responsibility of this position is to work closely with independent retailers, regional paint manufacturers/retailers and hardware cooperatives along with the associated Account Executive developing strategies and tactics that lead to increased sales growth of Fluid Management products. This role is an on-site role based at our wheeling, IL facility.

• Support Account Executives through the management of quotations, purchase order processing, and consistent follow up on open orders or shipment delays with customers
• Support Account Executives through the development of increased sales of FM products through hardware cooperatives, independent and regional paint manufacturers/retailers in the US and CA
• Perform outbound call activity to generate qualified leads and interest in Fluid Management products.
• Qualification of inbound phone and web inquiries for Fluid Management product recommendation.
• Contribute to accurate forecasts based on customer input, field intelligence, market trends and competitive assessment.
• Be a product knowledge expert on Fluid Management products, services and their applications.
• Keep management informed of customer complaints by identifying actual problem, resolving the complaint and determining countermeasure action necessary to prevent reoccurrence.
• Advise management of quality problems in the field and provide feedback from customers.
• Provide recommendations and participate in ongoing training as required to improve inside sales skills.
• Daily CRM / sales pipeline reporting participation
• Additional reporting as requested by management team
• Perform other duties as required.

Fully accountable for achieving monthly, quarterly and yearly sales targets

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.

• 2+ years of sales experience with an industrial manufacturer.
• Excellent written and verbal communication and presentation skills.
• Exceptional active listening skills.
• Ability to remain patient, professional, and empathetic in challenging situations.
• Strong attention to detail with accurate data entry.
• Proven track record of meeting or exceeding KPIs such as conversion rate, response time, customer satisfaction, or sales quotas.
• Strong knowledge of order management and familiarity with ERP systems such as JDE.
• High School degree minimum, associate's degree or equivalent coursework in business management, sales or marketing or related studies is preferred.
• Microsoft Office products proficiency required.
• Comfortable to work independently and…