Inside Sales Representative

Inside Sales Representative

Job Location:

US-IL-Wheeling

Wieland - Creating Value for Generations!

Wieland is a global leader in copper and copper alloy manufacturing, processing, and distribution. We offer a broad product and service portfolio that includes power, automotive, ammunition, coinage, construction materials, refrigeration, electronics, and many other industries. To us, metal is more than material.

Wieland’s culture is built on core values such as safety, ambition, optimism, reliability, ownership, diversity, and respect.

Wieland is hiring an Inside Sales Representative. The role is responsible for daily customer contact, order entry, SAP revisions, handling customer requests and complaints, issuing credits/debits, coordinating shipments with Shipping and Production Control, and supporting new sales processes. This position is fully on‑site in Wheeling, IL.

Base Salary Range: $49,953–$74,929

May be eligible for a variable compensation plan bonus based on company performance within the fiscal year.

• Act professionally as the company representative in dealings with customer inquiries and requests.
• Enter purchase orders into SAP, ensuring correct pricing on all sales orders.
• Confirm orders with customers.
• Request and document metal fixations when applicable.
• Revise sales orders per customer requests and inform pertinent departments.
• Issue credits and debits for quality and financial needs.
• Maintain pricing and commercial terms.
• Reconcile month‑end reporting.
• File all associated paperwork in SAP.
• Coordinate shipments with Production Control and Shipping Departments.
• Coordinate with production staff.
• Answer incoming calls from customers.
• Serve as the link of communication between key customers and internal teams.
• Cross‑train with other Sales Representatives to develop a working knowledge of all customer accounts.
• Work with FI to coordinate collection activities and monitor outstanding balances.
• Release material for shipment.
• Inform the Inside Sales Manager/Supervisor of any needed changes to the Customer Terms Portfolio.
• Inform the Inside Sales Manager/Supervisor of any part numbers that do not have pricing entered into SAP.
• Communicate with customers about products, prices, terms & conditions, and lead times.
• Coordinate import orders with colleagues in Germany.
• Play an integral part in generating new sales processes and communication between facilities.
• Ensure the correct products and services are delivered to customers in a timely manner.
• Develop trust relationships with A/B/C customers.
• Resolve any issues and problems faced by customers and deal with complaints to maintain trust.
• Support other TS.NA locations as needed.

• High School diploma or equivalent.
• Associate’s degree or comparable experience in a customer service role.
• Ability to clearly and accurately communicate information both verbally and in written form.
• Office environment; no heavy lifting required.
• Daily activities involve extended periods of sitting at a desk, using computer software, answering phones, and servicing customer requests.
• Daily interaction with a variety of personalities requiring tact and diplomacy.
• Ability to travel to customers and other company locations periodically (estimated 10%).
• Proficient in Microsoft Office applications.
• SAP system knowledge and experience preferred.

• Starting on Day 1! Medical, Dental, Vision, Disability, Life & more.
• Retirement Savings: 401(k) contribution and match.
• Work/Life Balance: Paid vacation and holidays.
• Growth Opportunities: 9,000+ employees worldwide and 40+ North American locations.
• Wellness Programs: Eligibility for healthcare premium discounts and HSA employer contributions.
• Sustainability: Commitment to eco‑friendly solutions and sustainability for future generations.

Wieland is an equal‑opportunity and affirmative action employer. We celebrate diversity and are committed to fostering an inclusive environment for all employees.