Sales Operations Assistant

Position Title: Sales Operations Assistant

About: Make an impact with technology that supports the people who protect and serve our communities every day! We're looking for a proactive, tech-savvy professional who is customer-focused, highly organized, and eager to contribute ideas while growing alongside a collaborative, high-performing team. As a Sales Operations Assistant, you'll manage customer inquiries, prepare quotes, process orders, provide Tier 1 technical support, assist with reporting and invoicing, and collaborate closely with the sales team to improve efficiency.

This is an excellent opportunity for someone who enjoys solving problems, thrives in a fast-paced environment, and wants to build a long-term career with a growing organization.

• Serve as the primary point of contact for customer inquiries, orders, and Tier 1 technical support via phone and email
• Prepare quotes, process sales orders, manage purchase orders, and assist with invoicing and order fulfillment
• Partner with the sales team to streamline processes, improve productivity, and deliver outstanding customer service
• Maintain accurate customer data within the CRM while creating reports, tracking KPIs, and supporting sales analytics
• Troubleshoot basic technical product issues and escape complex cases when needed
• Qualify leads, build strong customer relationships, and identify opportunities to support account growth
• Prioritize multiple projects while maintaining accuracy, organization, and responsiveness in a fast-paced environment

• 1-3+ years of experience in sales operations, sales support, customer success, or technical customer service
• Strong customer service and communication skills with the ability to build lasting client relationships
• Proficiency with Microsoft Excel including formulas and experience working within a CRM platform
• Strong technical aptitude with the ability to quickly learn new products and troubleshoot customer issues
• Excellent critical thinking, problem-solving, and organizational skills with a proactive mindset
• Ability to manage multiple priorities while maintaining accuracy and attention to detail
• Experience with in the technology industry preferred with headset or telecommunications experience considered a strong plus

• Comprehensive medical, dental, vision, and life insurance benefits
• 401(k) with 3% safe harbor match plus profit sharing
• Paid time off and paid holidays
• Annual performance reviews and annual bonus opportunities
• Collaborative, high-performing team culture that values innovation, accountability, and professional growth
• Opportunity to support industry-leading clients across government, public safety, healthcare, and enterprise organizations

If you're a motivated problem-solver who enjoys technology, thrives in a collaborative environment, and is looking to build a rewarding long-term career, we'd love to hear from you