Technical Service Coordinator
Job in
Wheeling, Cook County, Illinois, 60090, USA
Listed on 2026-09-16
Listing for:
Premier Global Links LLC
Full Time
position Listed on 2026-09-16
Job specializations:
-
Trades / Skilled Labor
Field/Service Technician, Maintenance Technician / Mechanic, Installation Technician
Job Description & How to Apply Below
About the Role
Premier Global Links LLC is seeking a Technical Service Coordinator to coordinate equipment service, warranty activity, customer support, and communication with service technicians, dealers, and internal teams.
The ideal candidate has technical or trade training and hands-on experience with electrical appliances, commercial equipment, or related service work
, combined with strong coordination and customer service skills.
Key Responsibilities
- Coordinate equipment service requests, warranty calls, startups, scheduling, and follow-ups.
- Track equipment status, service activity, assets, and warranty information.
- Serve as a point of contact for customers regarding service requests and updates.
- Communicate with customers, technicians, dealers, installers, and service companies.
- Assist with basic troubleshooting of electrical appliances and equipment.
- Coordinate with service managers, technicians, sales, culinary, and other internal teams.
- Communicate with contractors, HVAC professionals, electricians, plumbers, dealers, and end users.
- Support service companies and equipment dealers with service procedures and equipment information.
- Maintain accurate service records and documentation in CRM/service management systems.
- Monitor open service issues and follow up to ensure timely resolution.
- Assist with identifying recurring service issues, customer feedback, and service trends.
- Ensure service information and equipment records are accurate and up to date.
Required Qualifications
- Trade school training, technical education, or hands-on experience with electrical appliances or commercial equipment.
- 2+ years of experience in technical service coordination, field service support, equipment service, technical customer service, or a related service environment.
- Basic understanding of electrical equipment and ability to assist with basic troubleshooting.
- Strong organizational and multitasking skills.
- Excellent written and verbal communication skills.
- Strong customer service and problem-solving abilities.
- Proficiency with Microsoft 365, Excel, Outlook, and CRM/ERP systems.
- Ability to work accurately in a fast-paced service environment.
Preferred Qualifications
- Experience with scheduling, dispatching, or service management systems.
- Experience supporting field technicians, dealers, installers, or equipment service teams.
- Experience with commercial appliances, electrical equipment, HVAC, plumbing, or mechanical systems.
- Associate or Bachelor's degree.
- Multilingual communication skills.
Compensation & Benefits
- Competitive salary based on experience and qualifications.
- Health, dental, and vision insurance.
- Paid time off and holidays.
- Retirement plan options.
- Professional growth and development opportunities.
Equal Opportunity
Premier Global Links LLC is an equal opportunity employer. Qualified applicants are considered based on their skills, experience, and qualifications.
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