CNC Field Service Technician

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Morris Group, Inc., one of the largest machine tool distribution networks in North America, is a third generation, family owned and operated business that serves manufacturers of precision machined parts in the United States. Our mission is to help manufacturers maintain a competitive advantage in the world economy by improving productivity.

A Field Service Technician is a key member of the Customer Support Department and is primarily responsible for the installation, preventive maintenance, solving and repair of Computer Numerically Controlled (CNC) Lathe, Milling and Multi-Functional Machining Centers. We are seeking customer focused professionals who have a positive attitude, a high interest in learning and great Customer service skills. This opportunity is an above average platform for technical advancement and compensation growth.

• Daily travel from home to Customer facilities with occasional overnight hotel stays required when servicing remote Customer locations within the designated coverage territory or when participating in remote training programs.
• Demonstrating a willingness to help others and be a team member.
• Install, commission, calibrate, maintain, tackle, diagnose, and repair CNC equipment and accessory CNC equipment at customer facilities. Service calls also include operator training, networking between systems, software applications, preventive maintenance, major assembly replacements and alignments, overhauls/refurbishments, upgrades/retrofits, and un-installation services.
• Provide a direct communication link between the Customer and the Service Group of the Robert
  
  E. Morris Company.
• Provide voice of Customer feedback.
• Through service and Customer relationships, build brand dedication.
• Conduct travel and work in a safe manner, constantly learning new technology and soft skills.
• Apply machine tool manuals, technical documents, as well as internal and external authorities to optimally diagnose and resolve CNC equipment issues.
• Effectively understand and use the Salesforce Lightning Customer Support computer system.

• Proficient verbal and written communication and Customer relation skills.
• Able to interact and effectively communicate in person and over the phone with customer and co-workers.
• Present a professional image.
• Must be adaptable to changes and able to deal with change, delays, or general work-related issues.
• Basic digital literacy and shown understanding of MS Word, Excel, and Outlook.
• Must have, and/or be willing/capable of being trained to develop, electro-mechanical skills (motors, drives, transformers etc.).
• Knowledge of machine tool manufacture, installation, operation, maintenance & repair and/or a broad shop background – is a plus.
• Basic mechanical and logical solving skills are a must.
• Rational decision making and problem-solving skills.

• Exposure to manufacturing/machining environments which may present possible hazards such as noise, electricity, chemicals, heavy equipment, and other automated or manual machinery. General office and training environment experienced at the Robert
  
  E. Morris Company.

• Perform related duties as required.

• We take great pride in our employees and offer a variety of benefits that allow our employees to be successful inside and outside of work:
  Competitive starting salary.
• Market competitive comprehensive health benefits including a zero premium medical plan offering, vision, dental, and company paid life insurance.
• 3+ Weeks’ Vacation to Start.
• 10 Company Paid Holidays.
• 401(k) retirement plan with company contribution.
• Tuition reimbursement.
• Employee appreciation events and perks.
• Employee Assistance Program.

• Must be highly mobile, able to access all areas of the premises.
• Ability to concentrate and remain focused while prioritizing multiple tasks, responsibilities, and projects.
• Ability to sit for prolonged period of times.
• Able to perform bending, twisting, stooping, reaching, and lifting of moderate to heavyweight material up to 50 lbs. with assistance from equipment or other employees.
• Ability to frequently use hands and arms.
• Vision abilities required by the job include close vision, distance vision, peripheral vision, depth perception and the ability to adjust focus.
• Ability to keep their composure with the public and co-workers in everyday, stressful situations.

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or other characteristics protected by law.

Requisition #: 1437B - White Plains, NY