Print Support Specialist

** Field Representative I, Onsite Technician*
* POSITION PROFILE

This position is designed as an entry level technician position to service and repair a variety of company products. The Associate Field Service Technician is capable of handling set-up tagging, installation, preventative maintenance and routine service on small printer, low end segment, and facsimile devices at customer locations usually within a specific geographic area.

Job Duties and Responsibilities

· Achieves expected productivity levels associated with assigned workload and level of experience.

· Manages territory, inventory, and customer relationships.

· Demonstrates good technical and customer relation skills.

· Actively drives revenue generating opportunities through supply leads, contract sales, network support contract leads, equipment and print assessment leads.

** Demonstrates technical expertise*
* · Performs a full range of servicing and repair service procedures including diagnostics, installation, removal and retrofits on assigned equipment.

· Performs Basic Connected installations, sets up IP addresses, downloads printer drivers and provides customer training on printing standalone and network devices,

· Performs troubleshooting and repairs or replaces equipment components as necessary.

· Demonstrates required digital competencies associated with assigned products and level assignment.

· Completes technical training on new equipment as assigned.

** Manages territory*
* · Effectively executes all required territory management and call handling procedures.

· Works closely with sales partners to maximize equipment leads and upgrade opportunities.

· Maintains and manages own parts inventory with a high degree of accuracy.

· Adheres to territory back-up plans.

· Completes all required administrative tasks in an accurate and timely manner.

· Complies with all company policies.

** Customer Service*
* · Interacts with external customers for the purpose of determining service needs on equipment and ensuring overall high level of customer satisfaction with the service performed.

· Exhibits professional appearance and demeanor at all times.

· Maintains productive, professional relationships with all company personnel.

· Maintains a positive demeanor and is a contributing team member.

· Responsible for maintaining a "car stock" inventory.

· Performs other duties as assigned.

** Qualifications (Education, Experience and Certifications)*
* · Requires high school diploma. Completed classes and experience involving computers, electronics, mechanics, etc. is desired.

· Requires a valid state driver's license and minimum level of auto insurance coverage per company policy for position entails extensive use of personal car while on company business.

KNOWLEDGE,

Skills and Abilities

· Requires some working knowledge of electro-mechanical devices, electrical circuitry, electronics, and varying levels of digital competency.

· Possesses methodical approach to resolving problems.

· Possesses strong interpersonal and verbal communications skills.

· Possesses excellent customer service skills including ability to follow up to ensure closure of issues.

· Possesses ability to read and comprehend written technical information in the form of technical manuals, parts books and relevant publications.

· The technical aspect of this position requires following pre-established guidelines, using limited judgment. Judgment is used to analyze and determine the particular problem on the equipment (troubleshooting). It is also used in determining the need for routine servicing or parts to be installed.

** Working Conditions, MENTAL and PHYSICAL DEMANDS*
* · Typically works in an office environment with adequate lighting and ventilation, and normal range of temperature and noise.

· Extensive daily travel in an automobile between customer locations is usually required. Assignment of a "walking territory" within a limited urban area would require extensive travel by foot. It is necessary that all travel be done in a wide variety of weather conditions.

· Working conditions regularly expose individuals to conditions that could result in minor cuts and burns; frequent exposure to chemical…