Controls Service Technician III

POSITION:
Controls Service Technician III

DEPARTMENT:
Service

CLASSIFICATION:
Non-exempt

SUMMARY:

General Responsibilities:

The Controls Service Technician III handles job start-up, checkout, and troubleshooting for systems and service installed jobs. Performs control service-related duties, including service agreement tasks and handles emergency calls as directed.

Reports to:

MSD Team Lead

Direct reports:
None

Direction:

* Minimal supervision.

* Requires self-motivation.

MAJOR RESPONSIBILITIES:

60% Performs controls system inspections, service, and troubleshooting.

* Captures all documents required to enable a functioning system, including product licensing, firmware, server, and controller level databases.

* Loads programs to enable a functioning system including product licenses, firmware updates, panel programming, graphics, setting IP addresses, setting jumpers on all hardware, and accurately applying labels to all materials.

* Troubleshoot network, software, and hosted-system malfunctions.

* Collaborate with other team members to develop and share technical solutions.

* Stay current with building technology product documentation and communicate updates to Field Technicians and Specialists.

* Maintain technical expertise on products, tools, and gateways through continuing education initiatives.

* Coach Field Technicians on company systems and service offerings.

* Provide internal/external technical assistance and support on latest company products.

* Perform product demonstrations and communicate design strategies to customers.

* Performs migrations from P2 to BACnet.

* Provide customer training as needed.

* Startup and commission new HVAC DDC BACnet/IP control systems within estimate on new construction sites as well as existing retrofit sites, with the ability to perform with no guidance.

* Document progress and status of startup and commissioning in the point checkout sheet including notes and update project manager, customer, or account executive as needed.

* Update Submittals/red lines/as-builts at the completion of the project.

* Tests hardware loaded with software to ensure expected results, including I/O level testing, alarm messaging functioning as expected, and all system integrations.

* Setup, configuration, calibration, and troubleshooting of controls equipment.

* Performs wiring checkout and assists in automation system startups.

* Exhibit knowledge of complex programming strategies and principles.

* Ensures customer expectations are met and resolves customer issues in a timely and professional manner.

* Provides input and feedback to Team Lead and/or Manager.

* Performs service agreement tasks as directed. Handles emergency service calls, on-site or online as directed.

* Responds to customer service calls, checks indicated points of trouble, and analyzes full requirements of system involved and checks and tests systems components.

* Recognizes safety hazards and understands how to safely overcome them without causing harm to yourself or others.

* Understands the safety rules and regulations outlined in the BCS safety manual.

* On-call rotation.

* Completes written workorder notes and customer signature prior to leaving the customer site.

20% Provides customer service by responding to service calls to build and maintain customer relationships.

* Always leaves a customer site with a reason to come back by documenting suggestions for repairs and improvements on every service ticket no exceptions.

* Exhibit BCS Core Values.

20% Provides technical assistance and training as needed.

* Delivers technical support to end users and other teammates when applicable.

QUALIFICATIONS:

Education

* Associate degree or equivalent from two-year College or technical school or equivalent combination of education and experience.

Skills and Experience

* Experience in installing or servicing electronic control systems; 6+ years preferred.

* Microsoft, Cisco, EIT, ASHRE, NICET, or CISSP certifications are a plus.

* Understanding of the design of large, standard jobs and the role that tools, products, and practices play in that design.

* Strong knowledge of industry engineering fundamentals and business operations.

* Experience installing and servicing electronic control or HVAC equipment.

* Proven electro-mechanical aptitude (based on previous experience and/or education) and user PC/software skills.

* Ability to read and understand design and construction documents

* Ability to work in a variety of circumstances, including climbing ladders, scaffolds, and high-lift equipment; working in ducts, crawl spaces, roofs, basements, above ceilings, and in outside/inside/heat/cold/day/night conditions

* Must be able to differentiate types/colors of wire

* Must be able to use hand tools, laptop, email, smartphone, and tablet

* Must be able to carry and move equipment and tools weighing up to 75 pounds unassisted

* Ability to work in a team environment providing dedicated support to our customers

* Proficient in Microsoft Office (Word, Excel, and Outlook)

* Good verbal and written…