Facilities Support Specialist | Onsite Lake Mary, FL

Overview

The Facilities Support Specialist (Lake Mary, FL) reports to the Manager, Facilities and works as part of a team to coordinate and maintain the facilities, safety, and security of the Lake Mary office. On‑site work requires presence in the Lake Mary office five days per week.

• Inspect facilities and review inspection reports to determine repairs or improvements required for facility and security related systems.
• Support, help develop, implement, and maintain a workplace strategy that provides a consistent high‑quality, safe employee experience.
• Protect employees, property, and assets from preventable harm or danger.
• Lead and help train the workplace emergency response team and conduct safety and security training for employees.
• Assist in the preparation of emergency management and contingency planning and serve as liaison with public law enforcement, fire, and other agencies.
• Maintain, update, and distribute workplace security manuals, documents, and records.
• Coordinate installation, maintenance, and repairs of facility, life‑safety, and security systems.
• Oversee and manage third‑party vendors for facilities and workplace security, including guard and janitorial services.
• Maintain VMS and SMS systems and Healthfirst automated security systems and employee identification card system.
• Perform facility and security audits and submit Service Now tickets for repairs or hazards identified during inspections.
• Complete Service Now tickets in a timely and efficient manner.
• Perform light building general repairs: office furniture, ceiling tiles, filters, light bulbs, patch, paint, and troubleshoot A/C and electrical issues.
• Coordinate with building management and vendors for A/C, electrical repairs, and equipment installation; escort vendors as needed; place orders for supplies.
• Participate in the coordination and setup of company events and assist in relocations of individuals or departments.
• Ensure pantries and coffee machines are stocked and operational; maintain supplies for conference and meeting rooms and keep rooms clean for the next meeting.
• Participate in the Fire Safety program.
• Pack terminated employees’ personal belongings and ship them; respond to weekend, holiday, and after‑hours emergencies affecting operations or property.
• Maintain flexibility to work before/after hours, weekends, and holidays on a rotating on‑call schedule; perform additional duties as assigned.

• High School Diploma or GED from an accredited school.
• Facilities knowledge in one or more areas: office furnishings, vendor relations, break room supplies, property appearance, floor moves, meeting‑room coordination, or event space setup.
• Strong working knowledge of commercial fire‑life safety systems and procedures, emergency management and response.
• Minimum of 5 years of related experience.
• Experience managing suppliers and vendors.
• Proficient in CCTV and access control systems, Microsoft Word, Excel, PowerPoint, and e‑mail systems.
• Excellent verbal and written communication skills with good grammar, spelling, and punctuation.
• Ability to work as needed before/after hours, weekends, and holidays on a rotating on‑call schedule.
• Prior experience providing exceptional customer service by responding promptly and professionally to employee facility requests and inquiries.
• Ability to deliver high‑quality customer support with a courteous and helpful demeanor when addressing maintenance issues or service needs.

• Ability to problem‑solve under light supervision while managing many details.
• Capability to handle emergency situations and communicate results clearly in verbal or written form.
• Strong organizational skills and ability to prioritize projects in a fast‑paced, deadline‑driven environment using tact and discretion.
• General knowledge of electrical services, HVAC, A/C maintenance, and/or electrical services.
• Experience coordinating vending services and break room supplies.
• Experience working with outside vendors to perform services including A/C maintenance, electrical services, and general property appearance.

Hiring Range:
Greater New York City area (NY, NJ,…