Service Technician

Motor Vehicle Technician

Job Objective:
Repair, customize, maintain, or overhaul both customer and dealer owned motor vehicles as close to the allotted time schedule as possible with excellent quality.

QUALIFICATIONS:

• Driver's License (DL)
• High school diploma (or equivalent)
• Factory authorized training program (i.e. MMI Service School)—or equivalent work experience

Additional Criteria:

• Read and comprehend instructions and information
• Strong communication skills
• Ability to meet company's production and quality standards
• Possess/own both basic and special tools to properly diagnose and service products as specified by Service Manager

GENERAL EXPECTATIONS:

• Devote yourself to insuring customer satisfaction
• Inquire about management, production, and quality requirements established by the company
• Develop and maintain effective listening skills
• Understand and follow company rules, policies and expectations
• Establish personal performance goals consistent with company standards of productivity and devise a strategy to meet goals
• Understand terminology of business and remain current with technology changes in products and service
• Know and comprehend federal, state, and local requirements which govern the company's business
• Attend company meetings as required
• Participate in performance management
• Uphold company's non-disclosure and confidentiality policies and agreements
• Follow lawful directions from supervisors
• Interact well with others and positively influence employee morale
• Work evening, weekend, and holiday work hours as required
• Maintain professional personal appearance

JOB-SPECIFIC RESPONSIBILITIES:

• Prioritize for 100% productivity goals and keep close to goal as possible
• Use factory specifications as standard in all repair, service, and customization work
• Provide excellent customer service for all customers in any area of the dealership, specifically offering dependable vehicle service
• Receive service assignments from service consultant or Service Manager
• Complete repairs within specified time parameters
• Determine parts needed for particular job and submit request immediately
• Inform service consultant or Service Manager of any supplemental work and/or delays to estimated completion time
• Aid service consultant as needed to write work orders, conduct test rides, interact with customers to build customer loyalty providing outstanding service
• Maintain clean, efficient work area and assist in keeping shop neat and organized
• Complete and file paperwork after every completed job
• Keep technical qualifications current by completing required training programs
• Present customers' vehicles in pristine condition upon completion of work order
• Reduce and/or eliminate return repairs by completing each job thoroughly and completely to enforce excellent customer service