Service Manager

Job Description

Join Our Team as a Property Maintenance Manager – Lead the Way in Property Maintenance!

As a Property Maintenance Manager, you'll oversee everything from daily maintenance tasks and building inspections to training and mentoring our team. You’ll be key in keeping our property in top shape, building strong relationships with residents, and ensuring everything runs smoothly – rain or shine!

• Lead and supervise a dynamic maintenance team to deliver top-notch service.
• Oversee all community maintenance work, including service requests, preventive, and emergency repairs.
• Maintain effective maintenance programs to protect and maintain the property.
• Keep an inventory of equipment, tools, and supplies.
• Serve as a role model for maintenance staff and set the standard for professionalism by following all policies and procedures.
• Maintain a safe, sanitary, and comfortable living environment for residents and staff.
• Communicate effectively with staff, residents, and property management leadership to ensure the community is well-maintained.
• Conduct cost-benefit analyses (in-house vs. contractor) and manage vendor contracts to optimize service delivery. Create and monitor the annual maintenance budget.
• Prepare maintenance reports, inventory updates, and team evaluations.
• Train, mentor, and inspire your maintenance staff to reach new heights.

• 3+ years of experience in multifamily property management or 5+ years in property management.
• In-depth knowledge of maintenance practices, safety protocols, and fair housing regulations.
• Leadership experience, with a track record of managing teams and fostering strong working relationships.
• Experience with property management software (Yardi preferred), purchase order systems, Microsoft Office, and collaboration tools like Teams and Zoom.
• Ability to work on-call and extended hours (including weekends and holidays).
• A hands-on approach and a commitment to maintaining high standards of work and safety.
• Physical readiness: comfortable with tasks that involve bending, kneeling, and working in confined spaces. Ability to climb ladders (up to 30 feet) and walk multiple flights of stairs daily. Flexibility to work indoors and outdoors, in all weather conditions.
• A valid Driver’s License.

• Competitive pay, bonuses, and PTO.
• Employee housing discounts, 401k match, health insurance with no waiting period, tuition reimbursement, relocation bonuses and more.
• Growth opportunities: training and advancement paths.
• Work with a supportive and fun group of people who value your contributions.
• Variety: every day is different, keeping your work fresh and engaging.
• Play a key role in creating a safe and welcoming community for residents.

We’re an equal opportunity at-will employer, an equal housing provider, and we do not discriminate against any employee or applicant for employment because of age, race, religion, color, disability, sex, sexual orientation or national origin.