Console Operator

Who We Are

Founded in 1926, the Colonial Williamsburg Foundation is a private, not‑for‑profit educational, historic, and cultural institution that owns and operates one of the largest and best‑known museum complexes in the world. Our mission is “that the future may learn from the past” through preserving and restoring 18th‑century Williamsburg, Virginia’s colonial capital. We engage, inform, and inspire people to learn about this historic capital, the events that occurred here, and the diverse peoples who helped shape a new nation.

Today, Colonial Williamsburg is the largest living history museum in the U.S. The Historic Area is the 301‑acre restored colonial capital with 89 original buildings and 525 buildings reconstructed to how they appeared in the 18th century through extensive archaeological, architectural, and documentary research. The Historic Area is staffed by highly trained, historically dressed interpreters and expert tradespeople who bring the 18th century to life.

The Foundation also owns and operates two world‑class museums, the DeWitt Wallace Decorative Arts Museum, and the Abby Aldrich Rockefeller Folk Art Museum, The Bob and Marion Wilson Teacher Institute, and a renowned research library, the John D Rockefeller Jr Library. Additionally, Colonial Williamsburg is home to five world class accommodations at the Williamsburg Inn, Williamsburg Lodge Autograph Collection, the Griffin Hotel, the Williamsburg Woodlands Hotels and Suites and the unique Colonial Houses in the Historical Area.

Visitors may also indulge in food and drink at our many on‑site restaurants and taverns that blend a historically inspired dining experience with today’s evolved tastes. Each year over 5 million people visit Williamsburg and another 20 million engage with us digitally.

The Console Operator serves as the central communications and monitoring hub for Facilities Maintenance Operations. This position is responsible for monitoring, operating, and adjusting multiple Building Automation Systems (BAS) that control heating, ventilation, air conditioning (HVAC), humidity, and related building systems across the Colonial Williamsburg Foundation and Colonial Williamsburg Corporate properties.

The Console Operator receives and prioritizes maintenance and emergency service requests, dispatches personnel, generates and manages work orders, coordinates utility marking requests, maintains secure key control, and provides technical support to maintenance staff through remote diagnostics and system monitoring. This position plays a critical role in ensuring safety, comfort, operational efficiency, and preservation of Foundation and Corporate facilities. This position is designated as essential personnel and is required to report during emergencies, severe weather events, and Foundation closures.

• Monitor multiple Building Automation Systems including Johnson Controls, Automated Logic, and Tracer platforms.
• Continuously monitor HVAC, humidity, and environmental conditions throughout Foundation and Corporate facilities.
• Acknowledge, evaluate, and respond appropriately to system alarms.
• Modify BAS programming, schedules, and operating parameters in response to:
  Historic Preservation requirements, occupant comfort concerns, equipment alarms, emergency situations, planned events, holidays, banquets and special facility operations.
• Override equipment controls when necessary to maintain safe and efficient building operations.
• Monitor system performance to support energy conservation and operational efficiency.

• Analyze BAS data to identify HVAC and environmental control issues.
• Perform remote troubleshooting whenever possible.
• Interpret equipment trends, alarms, and sensor data to assist maintenance personnel.
• Support field technicians by:
  • Performing controls testing
  • Adjusting system parameters
  • Locking or unlocking equipment controls
  • Starting or stopping equipment remotely
  • Providing historical trend data
• Create detailed work orders that clearly identify equipment issues and include relevant system data.