Assistant Service Manager - Sterling Manor

Assistant Service Manager

Reports to:

Community ManagerSUMMARYAs an Assistant Service Manager at CS Living, you will oversee and perform technical and mechanical work that ensures the interior and exterior buildings, grounds, amenities, and common areas of the community meet CS Living’s standards for cleanliness, appearance, safety, and overall functionality.

PRIMARY RESPONSIBILITIES Assists the Service Manager in delegating work orders generated from resident requests for service, as well as routine upkeep on the community, by diagnosing the source or cause of the defect or problem and making repairs in accordance with established policies, procedures, safety standards, and code requirements. Also personally completes assigned work orders generated from resident requests for service, as well as preventative maintenance on the property, by diagnosing the source or cause of the defect or problem

Helps to oversee and completes the “make-ready” process to prepare vacant apartment homes for leasing and new move-ins by completing the pre-move-out inspection, creating a list of maintenance work needed, scheduling vendors and contractors as needed, obtaining needed supplies and materials, completing all maintenance tasks, and inspecting completed work. Personally prepares vacant units for leasing and new move-ins Assists in maintaining the grounds, common areas, and amenities by picking up trash and debris

When needed, assists with pressure-washing walkways and pool areas, performing general cleaning, and painting curbs and signage as needed

Partners with the Service Manager to develop standards for the cleanliness and overall appearance of the community’s grounds, amenities, building exteriors, market-ready unit interiors, breezeways, curbs, signage, leasing office, central garbage areas, parking lots, and other buildings and common areas to ensure that they reflect and represent the high quality of the community and CS Living standards. Personally assists in conducting routine and periodic property inspections to identify safety and risk management concerns

Periodically inspects work performed by other service team members to assess effectiveness of policies and procedures and develop corrective action plans as needed

Periodically inspects work performed by contractors, vendors, and other service providers to verify the work, materials, and services meet quality standards, scope, and specifications as required

Maintains adequate inventory of spare parts and maintenance materials and works with the Community Manager to order supplies and tools as needed to stay within budgetary guidelines

Completes monthly preventative maintenance procedures as outlined in the Policy and Procedure Manual; if necessary, obtains needed supplies and materials, completes all maintenance tasks, and inspects completed work Supports cost-cutting and expense-control programs by fixing rather than replacing parts when possible, not being wasteful with materials and supplies, and practicing the correct use of tools and equipment

Demonstrates customer service skills by treating residents and others with respect, answering questions from team and residents, and responding sensitively to complaints about maintenance services and assigned work orders with efficiency and urgency

Responds courteously to questions and requests, staying calm when addressing and resolving customer problems

Keeps the property in good repair and communicates concerns about the physical needs of the property to management KNOWLEDGE AND SKILLS REQUIREMENTS High school diploma, GED, or related experience and/or training

Team members must provide own hand tools unless prohibited by state law and must be knowledgeable and skilled in the safe use and maintenance…