Service Supervisor; AMS

This position is responsible for supervising and scheduling all aspects of process field operations within an (possible multi‑state) area, including safety and regulatory compliance, staffing, employee development, and ensuring that all area revenue service and gross margin goals are achieved or exceeded. Other duties include enforcing company standards and procedures, ensuring overall operational efficiencies, customer service, oversight of the quality of service provided, and assisting with process field service projects such as commissioning, troubleshooting, diagnostics, and repair of gas compression or refrigeration and natural gas processing systems.

• Work directly with the local Branch Manager to coordinate the activities of all technicians assigned to the area, supervising, assisting, and monitoring their work and job assignments.
• Ensure technician assignments are efficiently organized to minimize driving and response time.
• Assist with training technicians in technical and service competencies, processing required documentation, and overseeing major repair decisions.
• Monitor unplanned service call frequency, vehicle maintenance expenses, and review all field service reports.
• Ensure that appropriate environmental and safety accommodations and precautions are implemented and followed.
• Communicate regularly with the Branch Manager on the status of area personnel, staffing levels, productivity, and development of service issues or customer concerns.
• Respond to customer requests, proactively address customer needs, and represent the company professionally at all times; develop and maintain internal and external customer relationships.
• Encourage, develop, and maintain a safe work environment.
• Perform other duties assigned by management.

• Directly and indirectly manage employees in accordance with EFX policies and applicable laws.
• Interview, hire, and train employees; plan, assign, and direct work; appraise performance; reward and discipline employees; address complaints and resolve problems. Supervision may include direct reports and the direct reports of those reports.

• Provide preventative and corrective field mechanical service on gas compression and/or production equipment at end‑user locations.
• Teach and demonstrate proper purging, loading, and coupling alignment using laser and dial indicator methods.
• Identify and stop unsafe activities for personnel or the environment when they occur or are about to occur.
• Advanced understanding of gas and oil properties, conditions, and theories.
• Advanced understanding of compressor and production equipment types, models, and operation theories.
• Advanced understanding of installation, assembly, commissioning, troubleshooting, and repair procedures related to gas compressors and production equipment.
• Proficiency with tools such as dial indicators, laser alignment tools, feeler gauges, digital multimeters, emissions test equipment, and hydraulic torqueing equipment.
• Ability to read and interpret safety rules, operating and maintenance instructions, and procedure manuals.
• Related read and interpret documentation is in written, oral, or diagram form.
• High‑school diploma or GED with advanced vocational or technical training.
• 15+ years of applicable experience.
• Proof of certification from CAT/Waukesha (or equivalent) in: CAT Gas I, CAT Gas II, CAT Electrical, Ariel Basic, Ariel Mechanical, CAT 3500 ADEM III, CAT 3500
  
  ULB, Waukesha VHP, CAT 3600 ADEM III, CAT 3600 Master Mechanic, CAT Failure Analysis, Waukesha 9390.
• Maintain current OEM model‑specific training.
• Pass a pre‑employment drug screen, background check, and post‑offer physical testing.
• Valid motor‑vehicle driver’s license.
• Ability to accurately complete advanced maintenance, repair, and installation activities independently.
• Extensive electrical/control‑panel knowledge, including reading schematics, troubleshooting, installation, and diagnostics of major OEM panels (Murphy, Altronic, Alan Bradley).
• Install and tune all major systems controls related to compressor packages and supplied off‑skid equipment.
• Own personal tools of the trade, except for…