Sales Operations Intern: Process Optimization & Automation

Overview

The Business Operations team at Springer Capital is seeking an intern for the role of running daily operations and scaling processes within sales pods.

• An operations-first mindset - detail-oriented and consistent
• Basic understanding of what a CRM is and how it supports a sales workflow
• Working knowledge of Microsoft Excel
• The ability to leverage AI tools effectively to work smarter
• Strong written and verbal communication skills
• Prior exposure to sales or business operations is a plus

• Run daily and weekly compliance audits across our sales-pod SOPs, upholding consistency and quality across every pod
• Review CRM records - call logs, notes, next steps, task completion, and data completeness - to keep pipeline data accurate and decision-ready
• Turn audit findings into signal, surfacing the recurring gaps and bottlenecks that point to where process should be tightened, standardized, or automated
• Feed the BPM and automation initiatives, helping identify manual checks that can move into automated workflows and validating that they work as intended
• Support sales enablement by helping keep the SOPs, trackers, and playbooks our pods rely on sharp and current
• Assist with documentation of business processes, workflows, and team procedures