Store Leader: Transform Customer Experience & Growth Job Wilmette area,Illinois USA,Management

About Loveshackfancy

Love Shack Fancy , founded in 2013 by Rebecca Hessel Cohen, is a global fashion, beauty, children swear, accessories, home, and lifestyle brand celebrated for its romantic, vintage-inspired aesthetic and cult-like community. Known for its immersive, whimsical interiors, the brand has grown to 24 boutiques across the U.S. and London. Signature ruffles, pink, and bows anchor the collections, while storytelling and pioneering community-driven experiences have shaped Love Shack Fancy into more than a fashion label—it’s a shared lifestyle movement.

Coveted collaborations include Victoria’s Secret PINK, Gap, Target, Stanley, Pottery Barn, Bogner, and more. In 2023, Love Shack Fancy launched Beauty exclusively at Sephora, inviting millions into its rose-colored world of whimsy and celebration.

Role Overview

Employees are our greatest strength and the customer is our primary focus. As an LSF Store Manager you are the ultimate ambassador of our brand. You are responsible for leading your store and are in a unique position to coach your staff, expand your customer base and continue to develop news strategies to drive the business. Leading your team strategically with a vision to achieve a transformative client centric environment, financial and operational goals and model the LSF culture.

This requires a constant balancing of priorities, including strategic, operational, and leadership excellence with an authentic approach.

Key Responsibilities

Leadership and People Management

Leads by consistently championing LSF’s purpose and strategy and by motivating and inspiring the team
Sets clear goals and expectations for the team with consistent performance feedback to monitor results
Manage overall team performance & growth:
Recognize contribution of others and celebrate success
Manage and monitor team morale & talent retention
Provide clear feedback and regular coaching
Foster team’s ongoing growth & development through both training & on-the-job learning
Manage performance, handle issues & resolve conflict in a calm, objective & fact-based manner
Manage employee relations issues with appropriate partnerships and guidance
Communicate clearly with management team to ensure that entire staff is informed and involved
Proactively recruit and retain staff at all levels to reflect market demographics and anticipation of future business needs
Display a strong commitment to self-development and growth

Create the Customer Experience

Leads by example and creates an environment and a team that consistently delivers transformational customer experiences.
Stays engaged with and provides training and coaching to the team to develop and manage a highly productive selling environment
Take ownership for the customer journey in your store – customize it for your customer demographic & enable your team to develop & maintain productive customer relationships and provide an inspiring and personalized shopping experience
Oversee the development of clientele by designing and supporting strategic initiatives that build customer base and increase repeat business

Represent the Brand

Emulate the brand aesthetic & embody a strong sense of fashion sensibility and an enthusiastic attitude
Oversee the development of clientele by designing & supporting strategic initiatives that build our customer base & increase repeat business
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