Crew Chief

Crew Chief

Location: 1115 Green Bay Rd Wilmette, IL 60091

Compensation: $15.76 - $16.51 per hour

Employment Type: Full time Employee

Embark on a rewarding career journey with us today as Crew Chief! You will team up with the General Manager to guide the crew, keep operations running smoothly, and boost sales. Crew Chiefs receive training for different roles and have opportunities to advance within the company.

• 401K plan with company match
• Biweekly Bonus Incentives
• Career advancement opportunities
• Daily Pay
• No need to pay for tools
• Employee Discount
• Employee Referral Bonuses
• Fleet Referral Bonuses
• Medical/dental/vision insurance benefits
• PTO after 180 days
• Spot bonuses through internal rewards program
• Uniforms paid for and laundered

• Work directly with the General Manager to ensure consistent revenue growth through guest count and core sales mix.
• Coach and execute excellent customer service and create an exceptional guest experience.
• Set a positive example as a leader while building team engagement and efficiency.
• Develop teammates through internal training, ongoing guidance, coaching, and direction.
• Ensure quality control measures and processes are followed consistently.
• Carry out duties and projects such as inventory management, cash handling, guest issues, and collaborate with the District Manager on critical initiatives.
• Assist with budgeting, sales forecasts, financial performance, and expense controls.
• Provide clear and detailed direction to the team.
• Maintain a clean, safe, and presentable service center as per the Guide to Excellence.
• Guide and mentor automotive technicians and CSAs.
• Perform opening and closing duties when the General Manager is unavailable.
• Build and maintain an engaged workforce that reflects customer volume and business needs.
• Lead daily team huddles and store meetings, setting direction for achieving business goals.
• Manage inventory and product orders to meet business needs.
• Adhere to and enforce rules and regulations for a safe, productive work environment.
• Assist guests with questions and needs in person, electronically, or by phone.

• One to three years of retail management experience (professional automotive experience not required).
• Exceptional oral and written communication skills.
• Proven leadership ability to inspire and motivate diverse groups.
• Strong business sense and comprehensive understanding of the retail industry.
• Ability to analyze, comprehend, and recommend financial objectives to increase sales and service results.
• Positive, helpful attitude and professional conduct and appearance.
• Energetic in a fast-paced, flexible, high-performance retail environment.
• Guest First mindset.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to stand on hard surfaces like concrete or metal and endure hot/cold temperatures, loud noises, and exhaust fumes.
• Ability to lift and move work-related items up to 50 pounds.
• Perform all other duties as assigned or needed.
• Must be at least 18 years of age and legally authorized to work in the U.S. without sponsorship.

Equal Employment Opportunity. We’re proud to be an equal opportunity employer and celebrate our employees’ differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging.

BUILD YOUR FUTURE WITH A JIFFY LUBE® CAREER