Assistant Store Manager, Retail Operations; Back of House

Position: Assistant Store Manager, Retail Operations (Back of House)
Salary Range: 57,273.00 - USD 63,636.50

Overview:

As an Assistant Store Manager (ASM) of Logistics, you'll take a leading role in bringing Wayfair's retail vision to life within a high-performing, customer-centric environment. Reporting to the Department Manager, you will oversee critical store functions and assist across team verticals including operations, visual merchandising, and team development. Your focus is to ensure an exceptional customer experience, drive a high-performance team, and deliver on overall business targets.

This position balances strategic leadership (about 60%) with hands-on execution and tactical work (about 40%), requiring creativity, business acumen, and strong leadership. You'll leverage data-driven insights to implement merchandising strategies, optimize store operations, and inspire your team to exceed expectations in every area, from sales to service. Your contributions will directly impact the store's success by fostering a collaborative, customer-focused culture that reflects Wayfair's values.

The ideal candidate thrives in leading large teams in a fast-paced environment, is skilled at balancing priorities, and has a proven track record of coaching, mentoring, and developing talent to achieve results. Join Wayfair to help lead, innovate, and shape the in-store experience as we redefine retail excellence.

What Does an Assistant Store Manager (ASM) Do?

* Adapt Under Pressure:
Manage competing priorities with poise and efficiency, ensuring smooth store operations and team productivity.

* Demonstrate Operational Versatility:
Oversee store functions such as sales performance, asset protection, safety compliance, and customer engagement. Serve as a keyholder to open or close the store as needed.

* Execute Sales-Driven Leadership:
Inspire, motivate, and lead teams using proven sales tactics to exceed performance goals.

* Coach and Develop Teams:
Provide actionable feedback and in-the-moment coaching to all teams, ensuring adherence to Wayfair People Principles.

* Lead a First-in-Class Customer

Experience:

Deliver authentic, knowledgeable, and friendly service by collaborating with all teams and leveraging product expertise.

* Organizational Proficiency:
Effectively organize in-store teams to execute priorities with strong planning and communication skills.

* Analytical Thinking:
Interpret sales trends and data to solve problems and drive business growth.

* Embrace

Innovation: Share ideas to improve operations while adapting to evolving product selections, promotions, and priorities.

* Drive Inventory and Pricing Accuracy:
Oversee inventory tracking and pricing audits to maintain operational efficiency and compliance.

* Utilize Technology Effectively:
Quickly learn and use software and digital tools, including mobile apps and communication platforms.

* Operate as "One Team":
You will support Wayfair's total store goals by cross-training across key store functions, including sales and back-of-house operations. You'll flex where needed to support customers, teammates, store needs and peak business periods.

You'll Thrive in This Role if You Have:

* Leadership

Experience:

1+ year leading teams of 10-30+ people.

* Team Motivation: 2+ years motivating high-performing teams, preferably in visual merchandising and brand presentation (store leader, manager, or trainer roles).

* Retail Background: 3+ years of retail experience, ideally in home goods, furnishings, or interior design.

* Inventory & Logistics:
Experience managing shipments, quality checks, inventory organization, and returns/exceptions handling.

* Operational

Skills:

Comfortable coordinating furniture assembly and overseeing reverse logistics.

* Pricing & Audits:
Experience verifying pricing accuracy and conducting regular audits.

* Schedule Flexibility:
Willingness to work nights, weekends, and holidays as needed.

Additional Physical and Environmental Requirements:

* Physical Activity:

Frequent standing, walking, and reaching with hands and arms; occasional sitting, climbing, balancing, and crawling.

* Mobility & Movement:
Frequent stooping, kneeling, and crouching throughout the day.

* Lifting Ability:
Ability to lift and move up to 50 lbs…