Design Sr. Specialist, Cabinetry

Salary Range: $25.00 per hour

NOTE: The hourly rate is a fixed entry rate for this position and applies to all new hires. While our system may display a pay range, this role’s starting rate is non-negotiable. Future pay increases are determined by performance, growth, and time in role, in accordance with our compensation policy.

At Wayfair, we believe a home should be as functional as it is beautiful-and that starts with great design. As a Sr. Retail Designer of Cabinetry and Home Renovation, you'll turn customer visions into reality, guiding them through their renovation journey with confidence, creativity, and care. From kitchens and bathrooms to laundry rooms and custom built-ins, you'll craft smart, stylish spaces that reflect each customer's goals, budget, and style.

• Own the Design Process:
  Lead cabinetry and home renovation projects from concept to completion. Use 2020 Design Live or similar software to develop layout plans, renderings, and product recommendations based on customer inputs, measurements, and needs.
• Be the Technical Expert:
  Educate customers on cabinetry construction types (framed vs. frameless), materials (MDF, plywood, solid wood), finishes (painted, stained, laminated), and specialty features (soft-close hinges, pull-outs, and more).
• Deliver Personalized Consultations:
  Whether it’s in-store, virtual, or in-home, you'll meet customers where they are. You'll listen deeply, learn their style and renovation goals, and recommend functional, beautiful solutions tailored to their timeline and budget.
• Connect the Dots from Start to Finish:
  Develop floor plans, mood boards, 3D visuals, and complete product packages. You'll manage each project’s full lifecycle—from early design to final purchase and offer support through post-order services to ensure a smooth renovation experience.
• Educate + Inspire:
  Stay ahead of design trends and new materials, bringing fresh ideas to every customer interaction. Help customers see how tile, flooring, kitchen, bath, and plumbing products can work together to create the space they’ve dreamed of.
• Leverage Design + Sales Tools:
  Use analytics and digital tools to build persuasive space plans, presentations, and shopping experiences that help grow the business while putting your creativity to work.
• Thrive in a Dynamic Environment:
  With evolving customer needs, product assortments, and promotions, you'll stay focused, flexible, and ready to pivot—all while delivering high-impact experiences.
• Always Be Selling (ABS):
  Every interaction is an opportunity. You'll generate new leads, build customer rapport, and close on personalized solutions that help grow your pipeline and the store’s performance.
• Contribute to Store Success:
  Help with visual updates, floor sets, and inventory tasks as needed—and bring your ideas to the table! We're a team that builds (and wins) together.
• Operate as "One Team":
  You will support Wayfair’s total store goals by cross-training across key store functions, including sales and back‑of‑house operations. You'll flex where needed to support customers, teammates, store needs and peak business periods.

• Design
  
  Experience:
  
  3+ years of experience in kitchen, bath, cabinetry, or home renovation design. You know your way around spatial planning, product selection, and what works (and what wows). Bonus points for 1–2 years focused on cabinetry.
• Technical Proficiency:
  You’re confident working in 2020 Design software. Familiarity with CRM/POS systems (like Salesforce) helps too.
• Sales Know-How:
  You've got a track record of meeting or beating your sales goals—and you know how to build trust while selling big ideas and beautiful designs.
• Flexible
  
  Schedule:
  
  Retail hours mean nights, weekends, and holidays. You're ready to show up when your customers need you most.
• Educational Background: A Bachelor’s degree or college diploma in a related field is preferred, but your experience and design sensibility speak volumes.
• Leadership + Training
  
  Experience:
  
  If you've mentored or trained others in a retail or design setting, even better! You know how to lift up your team…