Controls Technician

Summary

Provides programming, technical checkout, owner training, and assists in subcontractor coordination on Building Automation projects. Responsible for completing assigned tasks within estimated hours. Provides assistance with Controls Service as directed. Participates in the controls service on call program.

• Follow work schedule as directed by Resource Coordinator.
• Communicate job status with Lead Technician and Project Manager or Resource Coordinator.
• Configure, set up, and calibrate end devices on factory or field installed hardware.
• Create and program site databases.
• Utilize Checkout documentation provided by engineering to verify system performance.
• Examine and troubleshoot communication links and Local Area Networks.
• Provide technical assistance to installation sub-contractors as required.
• Identify, analyze and diagnose BAS and system problems through remote interface means or directly while on site.
• Ensure documentation procedures are followed as an ongoing process.
• Maintain accurate and complete project notes that can be used by engineering for As‑Built drawings.
• Ensure project database and graphics database are backed up to network drive at job completion.
• Provide remote access information for sites to Virtual Service.
• Represent company by serving as a direct customer contact, working to develop, maintain, and enhance customer relationships.
• Provide on‑site Owner Training Classes for customers.
• Provide technical support to associates.
• Maintain company equipment and hardware in good working order.
• Comply with OSHA, site and Brady safety standards.
• Participate in ongoing training opportunities (TPC, online webinars, etc.).
• Flexibility to work overtime/weekends, as required; regular travel requirements with occasional overnight travel.

• Demonstrate and promote a spirit of cooperation and teamwork throughout the Company.
• Continually look for ways to improve our processes and ability to serve our customers effectively.
• Improve personal performance on a continual basis.

• Provide responsive, professional and diplomatic customer service.
• Answer customer calls and correspondence quickly and pleasantly.
• Communicate with customers in a friendly, professional, and patient manner.
• Perform all duties with the goal of building and maintaining long‑term customer relationships.
• Immediately address any customer’s concern and request the involvement of other Company personnel as required.

• Follow all company safety programs and report any non‑compliance to your Team Leader.
• Notify Team Leader or Safety Manager of any unsafe conditions.
• Proper PPE equipment must be used at all times when necessary.
• Report all accidents and injuries to your Team Leader and HR immediately.
• All monthly training topics on safety completed and done during the month due.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Associate’s degree (A.A.) or equivalent from two‑year college or technical school in HVAC, Computer Science or a related field and three years field experience.
• Or equivalent combination of education and experience.
• Working knowledge of Microsoft Products and Computers.
• Knowledge and understanding of various communications protocols used in the industry including BACnet, Lon Talk and Modbus.
• Familiarity with networking applications, Ethernet, TCP‑IP, IP Networks and infrastructure; experience with Trane, Tridium, and/or Teletrol building automation is desired…