Field Service Technician

Overview

$1500.00 Sign On Bonus

Join the Game:
Become a Field Service Technician at AGS! If you're tech-savvy, ready to troubleshoot with the best, and have a passion for gaming, AGS is looking for a Field Service Technician to join our team and help keep the game going. If you're excited about working with cutting-edge gaming equipment, solving puzzles, and delivering top-notch customer service, this role is for you!

• Tech-Savvy Tasks: Install, upgrade, and perform procedures on gaming equipment.
• Maintenance Master: Perform preventative and general maintenance on AGS casino products to keep systems running smoothly.
• Report Wizard: Complete paperwork and reports timely, detailed, and accurate.
• Customer Service Champion: Provide best-in-class service to our customers, internal and external.
• Troubleshooting Superstar: Fix service incidents quickly and escalate issues when needed.
• Inventory Hero: Track parts and inventory to stay on top of your game.
• On-Call Rotation: Be part of a weekly on-call rotation with fellow technicians.
• Safety First: Follow all safety protocols and stay calm in high-energy environments.

• Education: High School diploma or GED
• License to Drive: Valid driver’s license, vehicle insurance
• Tech
  
  Skills:
  
  Basic knowledge of AC/DC electronics and computer networking (not required to be an expert; training will be provided).
• Experience: Knowledge in electronics/computer networking (gaming experience is a bonus).
• Tools of the Trade: Basic computer skills and familiarity with Microsoft Office (Word, Excel, Outlook).
• Flexibility: Willingness to adapt to a changing schedule and work mornings, nights, weekends, and holidays as needed.
• Compliance: Ability to obtain licensing through Nevada Gaming Control Board (NGCB) and/or other jurisdictions.

• Adventure Awaits: Travel to different casinos and customers in your territory.
• Growth Potential: Start as a tech newbie and advance with training and mentorship.
• Techs Unite: Work with the latest casino gaming equipment.
• Hands-On Work: Solve real-time challenges with your hands—no desk job.

• On your feet, walking, standing, and sometimes bending for long stretches.
• Ability to lift up to 50 pounds and push/pull up to 200 pounds with teamwork.

Work environments may vary, including non-climate-controlled settings.

Note:

The original content included an emphasis on compensation ranges and benefits. To align with formatting rules, the following is noted without altering factual intent: compensation factors include skills, experience, industry, and location; projected starting salary range is $22-27 per hour, with final offers possibly outside this range. Benefits include healthcare, dental, vision, paid time off, 401(k), tuition assistance, and more. All offers are contingent upon background checks, drug screens, and human performance evaluations.

Posted positions are not open to third-party recruiters. AGS is an equal opportunity employer.