Senior Strategic Analytics & Intelligence Analyst

Help shape the future of a mission-driven organization serving people with vision loss.

At Hadley, we’re on an ambitious journey toward our North Star goal:
serving 1,000,000 members. To get there, we need more than data—we need insight, curiosity, and strategic thinking.

We’re seeking a Senior Strategic Analytics & Intelligence Analys who thrives on solving complex organizational challenges, uncovering hidden patterns, and helping leaders make smarter decisions through data, technology, and critical thinking.

This isn’t a traditional reporting role.

We’re looking for someone who naturally asks questions others don’t think to ask. Someone who digs beneath the surface to understand why things happen, not just what happened. Someone who enjoys connecting the dots between member engagement, donor behavior, operational workflows, outreach effectiveness, and organizational performance.

Reporting to the Chief Technology Officer, you’ll serve as a strategic thought partner to leadership and a bridge between organizational strategy, technology systems, and data-driven decision-making.

If you’re energized by turning complexity into clarity, leveraging AI and analytics to drive impact, and helping a mission-driven organization scale, we’d love to hear from you.

• Analyzing member engagement, onboarding journeys, donor activity, outreach effectiveness, and organizational performance.
• Identifying trends, opportunities, risks, and operational inefficiencies.
• Developing KPI frameworks and executive reporting aligned with organizational priorities.
• Supporting evidence‑based decision‑making through behavioral analysis, operational reporting, and organizational intelligence.
• Helping leadership understand the drivers of growth, retention, engagement, and mission impact.

• Evaluating acquisition quality, onboarding effectiveness, engagement trends, and other relevant factors.
• Identifying engagement and retention patterns.
• Analyzing referral sources, campaigns, physician partnerships, and outreach efforts.
• Examining donor engagement, fundraising performance, and philanthropic trends.
• Supporting data‑driven strategies that strengthen member and donor relationships.

• Identifying workflow bottlenecks, redundancies, and process inefficiencies.
• Supporting operational analysis and process improvement initiatives.
• Evaluating organizational effectiveness and scalability.
• Improving visibility into performance metrics across departments.
• Helping teams transform operational questions into measurable analytical frameworks.

• Supporting CRM strategy, reporting systems, integrations, and data architecture.
• Developing dashboards, executive scorecards, and KPI reporting tools.
• Utilizing Salesforce, Salesforce Data Cloud, Tableau, Power BI, Google Analytics, SQL, and related platforms to support organizational visibility.
• Improving data accessibility, consistency, and governance.
• Contributing to scalable analytics infrastructure that supports long‑term organizational growth.
• Exploring predictive analytics, behavioral analytics, and AI‑assisted intelligence capabilities.

The strongest candidates are not simply analysts—they are strategic thinkers and problem solvers.

• Ask thoughtful questions and challenge assumptions.
• Enjoy investigating complex organizational and behavioral problems.
• Connect data to business outcomes and mission impact.
• Communicate insights clearly to both technical and non‑technical audiences.
• Embrace emerging technologies and AI‑powered tools.
• Thrive in collaborative, cross‑functional environments.
• Balance analytical rigor with creativity and curiosity.

Required

• Bachelor’s degree.
• 2 years of experience in analytics, business intelligence, operational analytics, consulting, data strategy, AI systems, technology, or related fields.
• Strong analytical and problem‑solving capabilities with the ability to synthesize complex operational data into actionable insights.
• Demonstrated ability to translate complex data into actionable recommendations.
• Experie…