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Customer Care Specialist — Lab Services
Job in
Winnetka, Cook County, Illinois, 60093, USA
Listed on 2026-08-12
Listing for:
College of American Pathologists (CAP)
Full Time
position Listed on 2026-08-12
Job specializations:
-
Customer Service/HelpDesk
Technical Support, HelpDesk/Support, Bilingual
Job Description & How to Apply Below
College of American Pathologists (CAP) is seeking a Contact Center Agent to provide front-line service to CAP customers and members from the Northfield area. You will resolve inquiries about CAP services and products via multiple channels with limited supervision, using your knowledge of CAP offerings and tools.
You will utilize SCORES, SharePoint, Salesforce, Talkdesk, CAP website, Word, Excel and Outlook to research issues, document transactions, and escalate when needed.
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