Technical Specialist PT LAP

Who we are?

As the world's largest organization of board‑certified pathologists and leading provider of laboratory accreditation and proficiency testing programs, the College of American Pathologists (CAP) serves patients, pathologists, and the public by fostering and advocating excellence in the practice of pathology and laboratory medicine worldwide.

• CAP employees make a meaningful difference by partnering with colleagues, customers and members on challenging and rewarding work.
• CAP provides its employees with an energetic and collaborative work environment and encourages opportunities to further develop their skills—offering reimbursement for educational programs and participation in events that enhance your skills.
• We offer a generous compensation and benefits package, 401K, and more. Visit Careers at the CAP for more details.

• Monitoring the technical program content and departmental projects to meet the needs of the CAP Accreditation Programs customers and support CAP objectives.
• Communication and consultation services for a broad constituency, internally and externally.
• Providing technical and consultative services to internal and external customers related to proficiency testing requirements of the CAP’s Accreditation Programs.
• Management and maintenance of alternative proficiency testing providers.
• Working independently using good decision‑making skills on a daily basis.

• Provide interpretation and direction to pathologists, laboratory directors, healthcare personnel, and manufacturers on proficiency testing requirements and other related accreditation requirements for all testing.
• Analyze proficiency testing exception responses and documents from laboratories for adequacy and determination of further actions.
• Proactively communicate with laboratory personnel to prevent recurrent failures.
• Work with assigned member of Continuous Compliance Committee (CCC) on cease testing directives including:
  • Ensure laboratory has thoroughly investigated the cause of the cease testing.
  • Ensure the laboratory has completed all required actions to resume testing including performance of reinstatement PT.
  • Prepare documentation to present to the CCC member to determine if laboratory can resume testing.
  • For CLIA regulated analytes, ensure all regulatory requirements have been met before resume testing is granted.
  • Coordinate all activities related to a non‑routine inspection for cease testing directives for critical regulated analytes when laboratories opt for this option.
• Present laboratories to the Accreditation Committee (AC) that meet referral criteria for cease testing directives. Provide technical expertise to the CCC and other LAP staff on the issues related to proficiency testing requirements and other regulations related to PT compliance.
• Ensure accredited laboratory activity menus correlate with the laboratory’s required proficiency testing enrollment.
• Provide support to the CCC including meeting minutes, fulfilling special request, development of educational and presentation materials, and applying sanctions to laboratories with repeat unsuccessful performance in proficiency testing.
• Assist or facilitate review of CAP‑accepted PT providers, including:
  • Initial applications
  • Annual renewal materials
  • Audit materials
  • Ongoing monitoring of compliance with criteria and troubleshooting customer issues.
• Provide technical assistance to PT Operations staff.
• Provide consultative services to staff in LAP, Proficiency Testing, International Business Strategy, and Contact Center regarding LAP PT requirements including but not limited to written and verbal responses to escalated issues.
• Develop and maintain tools for use by laboratories in investigation of PT failures including evaluating alternative assessment.
• Develop and maintain training materials and procedures for PT Monitoring area.
• Participate on cross‑divisional teams as assigned.
• Work with PT Monitoring staff to identify and institute process improvement initiatives and projects.
• Provide support to system upgrades through user testing activities and assessment.
• Maintain technical expertise and knowledge…