Operations Specialist

Who we are?

As the world's largest organization of board-certified pathologists and leading provider of laboratory accreditation and proficiency testing programs, the College of American Pathologists (CAP) serves patients, pathologists, and the public by fostering and advocating excellence in the practice of pathology and laboratory medicine worldwide.

• CAP employees make a meaningful difference by partnering with colleagues customers and members on challenging and rewarding work
• CAP provides its employees with an energetic and collaborative work environment and encourage opportunities to further develop your skills—offering reimbursement for educational programs and participation in events that enhance your skills
• We offer a generous compensation and benefits package, 401K, and more -- visit Careers at the CAP for more details

The Operations Specialist is responsible for:

• Managing the application/reapplication and tasks related to the pre-inspection processes to meet needs of inspectors, commissioners, and participant laboratories for LAP, FDT, BAP and RLAP.
• Maintenance of a laboratory’s accreditation cycle.
• Working independently using critical thinking skills and diverse procedures to manage pre-inspection processes for all programs and inspection initiatives.
• Advanced problem-solving abilities for routine and non-routine application and inspection situations.
• Monitoring accreditation timelines and workload distribution.
• Providing customer service for pre-and post-inspection processes.

• Analyze, organize, and process requests for applications and the applications/reapplications materials for all accreditation programs, assuring completeness and accuracy within defined time periods, and initiate follow-up where necessary.
• Perform/review checklist usage report, on applications, reapplication and completed staff assignments, to ensure proper checklist assignment for the inspection process.
• Review, maintain and update laboratory demographics utilizing Organization Profile, Business Process Workflow (BPM) and Scores for;
• laboratory activity menu,
• laboratory director information,
• laboratory contact information,
• laboratory demographic information
• checklist usage,
• Accreditation events and cycles, and
• history.
• Process and communicate notification from laboratories of mergers, split-outs, reinstatements, anniversary date changes, onboarding calls, and terminations.
• Create Cases in Salesforce for relevant phone, email and chat inquiries.
• Perform personnel maintenance in Scores and Oracle.
• Provide ACD phone and chat assistance to program participants, inspectors, and commissioners regarding the accreditation cycle, application process, utilizing the online system to submit application/reapplication materials, requirements for accreditation and inspection process.
• Monitor and maintain the BPM Work Queue to ensure timely retrieval of application/reapplication and maintenance documents.
• Investigate, resolve, and respond to inquiries and problems related to the accreditation cycle, application process, materials, and the programs’ policies and procedures that come via phone, fax, email or Salesforce.
• Initiate appropriate correspondence and monitor follow-up of laboratory change approvals with Regional Commissioners.
• Identify potential enhancements for Scores, Oracle, Salesforce, and Online Application system (Org Profile) as it relates to the accreditation cycle, application/reapplication and relevant accreditation cycle processes; participate in the design, testing, and implementation of these changes.
• Participate in the training and education of new Regional and State Commissioners, Regional Assistants, and other LAP…