Field Service Technician

Field Service Technician

Location Flexibility: Candidates are not required to be based at our Hagerstown, Maryland headquarters. We encourage applicants from MD, VA, WV, PA, KY, NY, IL, IN, OH, and MI to apply.

Pay Range: $28 – $38 per hour (rate offered will be commensurate with experience).

• Set up, integrate, and thoroughly test equipment and systems at client locations to ensure optimal functionality and reliability.
• Demonstrate equipment performance and capabilities to customers, confirming proper operation and satisfaction with system standards.
• Provide rapid support for critical equipment failures to minimize downtime.
• Perform emergency repairs by diagnosing technical issues and implementing effective and timely solutions.
• Educate and assist clients on proper equipment operation, maximizing efficiency and user confidence.
• Communicate clearly and proactively with customers and internal teams to provide timely service updates and maintain alignment.
• Serve as the primary technical liaison, managing customer interactions and ensuring prompt and accurate resolution of issues.
• Submit detailed service reports, including parts used, time spent, and corrective actions taken.

• Minimum of a High School diploma or GED.
• At least 2 years of field service experience with knowledge of precision cylindrical grinding.
• Experience with centerless and double‑disc grinding is a plus.
• Understanding of CNC machines with servo drives and motors.
• Proficiency with programmable logic controllers such as Allen Bradley, Fanuc, Siemens, etc.
• Self‑starter who is flexible, eager to travel up to 75% of the time, and committed to an innovative work environment.

• 12 paid holidays
• 401(k) matching
• Medical, Dental, and Vision insurance
• Pet insurance
• Protection
• Hands‑on training
• Wellness programs with financial incentives
• Community initiatives
• Generous travel incentives

Must be legally eligible to work in the United States. All offers of employment are contingent upon clear results of a background check and drug screen, conducted in accordance with applicable laws and regulations.