Field Service Technician

Location:

Woodland, CA, US, 95776

• The Field Service Engineerisberesponsibleforprovidingtechnical service support forComecerequipmenttoour
  
  North American (NA) customers.
  
  Specificallywithregardthethemechanicalandelectricalaspectsof Comecersystems.
• Willhelpdrive the sales ofComecer
  
  After Sales Servicemaintenanceagreements, service interventions, service upgrades,disposable kits, andspareparts.
• Will participate and support the SAT, IQ/OQ and PQ activities for new installations

Thispositionwillinclude activities for Radiopharma, Pharma and Cell & Gene Therapy (ATMP) projects in North America;including,butarenotlimited to:

• Radiopharma–shieldedhotcellsandautomation,synthesisanddispensingmodulesforvialsandsyringes, LAFshieldedisolators,sterilitytestingisolators, VPHPgeneratorsforsterilization,solid target processing systems, dose calibrators, and VPHPsterilizationmodules
• Pharma –aseptichandlingand filling ofliquidandpowderAPIs,dispensing custom R&Disolators,potentAPI processing
  
  Isolators(PAPI), modularsterilitytestingisolators(MSTI), ATEXisolators, Baby Phill small batchvialfilling,Aseptic filling line for RTUvialssyringes,cartridges,fullyautomatedcombinationproduct end-to-end filling systems, Speedy Glove,Super Trak Pharma Flow Fillers
• Cell & Gene Therapy (ATMP)– modularcellculture isolator (MCCI),incubation system foradvancedtherapy labs
  
  Flexy
  
  Cult,Value Cell Fill

• Troubleshoot, repair, andmaintainthe industrial equipment manufactured by theComecer
  
  Group at customer sites in the United States and Canada.
• Provideremotetechnical support by telephone and online (Help Desk level 1 &
  2) for customers
• Utilize internal FUSION software to create and track machine issues using service tickets.
• Execute serviceat customer sites based on instructions received by the Service Planner. Create work reportsandother service documentation and update internal records using FUSION.
• Diagnose and address equipment problems in a timely manner. Clearlyexplainto the customer’s satisfaction the diagnosis and repair of the machine. Address difficult customer situations in a professional manner.
• Serve as a support engineer to customers for mechanical and electrical issues provided with Comecerequipment and systems.
• Perform preventive maintenance activities including filter replacement,calibrations, leak test, etc. on Comecerequipment and systems.

• Ship and receive customer orders, stock shipments, and installation equipment.
• Order and track spare parts and consumables inventory. Proactively adjust stock to effectively handle future customer needs and ensure availability of critical stock.
• Organize the archive of user manuals, recommended spare parts lists, and technical documentation related to the equipment installed in the United States and Canada.
• Seek out andassistinnegotiatingmaintenance packages including service contracts and spare parts sets.
• Establish andmaintainpositive working relationships with colleagues, vendors, and customers. Seek opportunities to expand network and promote
  
  Comecerand ATS brands.
• Continuallyseektechnical and product training.

• At least a five-year Industrial Technical diploma with Mechanical / Electrical emphasis or equivalent work experience.
• Ability toperform analysis,debug and perform adjustments to Comecerequipmentand systems.
• Experience troubleshooting electrical and mechanical faults on industrial equipment using appropriate instrumentation and controls interfaces.
• Anexcellentunderstandingofpneumatic,hydraulic,electricalandmechanicalcomponents,alongwith theabilitytoreaddrawingsisessential.
• Experience with troubleshootingautomationsystems.
• Must beableto workin…