Maintenance Operations Manager

BIRGE & HELD

Investing in Communities to Transform Lives.

Supporting 3 Multifamily Communities:
Alexander Park, Copley Park, & Stafford House (Worthington, OH) – 444 Units

The Maintenance Operations Manager will oversee the day‑to‑day maintenance of the assigned B&H portfolio. This individual will be responsible for ensuring that physical assets are maintained to the highest standards, managing on‑site maintenance teams, optimizing preventive maintenance programs, and ensuring compliance with safety and operational protocols. The ideal candidate is a hands‑on leader with strong technical skills, excellent organizational abilities, and a proactive, solutions‑driven mindset.

This role reports to the Operations Manager.

• Leadership and Team Oversight
  • Oversee and support property‑level Service Managers and maintenance staff across assigned B&H properties.
  • Train, mentor, and evaluate maintenance team members; participate in hiring, coaching, and performance reviews.
  • Foster a culture of safety, accountability, and high performance throughout the maintenance team.
• Preventive Maintenance and Asset Preservation
  • Develop, implement, and monitor preventive maintenance programs to reduce downtime and extend the life of community assets.
  • Perform regular property inspections and audits to identify maintenance needs, safety risks, and improvement opportunities.
  • Confirm accurate replacement of capital items, ensuring proper evaluation of repair vs. replacement decisions.
  • Ensure standard response expectations are met: completion of work orders within 48 hours (excluding emergencies) and unit turns within five (5) working days, unless otherwise directed by the Community Manager.
• Project Coordination and Capital Improvements
  • Partner with Operations Managers to schedule and execute renovation and capital improvement projects.
  • Monitor project timelines, budgets, and vendor performance to ensure timely and quality outcomes.
• Regulatory and Safety Compliance
  • Ensure all maintenance activities comply with OSHA regulations and local, state, and federal laws.
  • Promote and enforce safe work practices across all maintenance operations.
• Vendor and Contract Management
  • Manage vendor relationships and oversee third‑party service providers, including those handling landscaping, HVAC, plumbing, and general maintenance.
  • Ensure cost‑effective use of vendors while adhering to property budgets and prioritizing quality and value.
• Inventory and Procurement Management
  • Maintain control of maintenance supply inventories and oversee procurement of tools, parts, and equipment.
  • Ensure efficient and cost‑effective supply usage across all communities.
• Emergency and On‑Call Support
  • Provide after‑hours support and respond to emergency maintenance needs across the portfolio as required.
  • Ensure on‑call responsibilities are distributed and covered across all communities appropriately.
• Performance Monitoring and Reporting
  • Track and report key maintenance performance indicators (KPIs), including work order completion times, budget adherence, and asset condition trends.
  • Collaborate with leadership on improvement strategies and cost‑saving initiatives.
• Hands‑On Support and Site Coverage
  • Perform on‑site maintenance work as needed to support property functionality and address high‑priority issues.
  • Maintain grounds as necessary to ensure a clean, safe, and welcoming environment for residents and visitors.
  • Assist with other B&H assets as needed to drive company‑wide success.

• Must maintain and monitor the day‑to‑day maintenance of the mandatory mandatory to ensure compliance with the standard terms and requirements by the company.

• Strong leadership geared towards mentoring and leading maintenance teams.
• At least three (3) – five (5) years of demonstrated success in apartment maintenance.
• A minimum of 3–5 years of experience in HVAC or formal technical training in heating and air conditioning.
• EPA certification required for refrigerant handling, or willingness to obtain certification upon hire.
• HVAC certification, required.
• Experience in residential property maintenance required.
• Working knowledge of OSHA…