Housekeeper - Residential Day Shift

Housekeeper - Residential:
Full Time:
Day Shift

Job Category: Support Services

Full-Time

On-site

Showing 1 location

Wyomissing, PA 19610, USA

Join The Highlands at Wyomissing as a Residential Housekeeper and help create a clean, safe, and welcoming environment for our residents. In this role, you'll provide housekeeping services throughout our senior living community, including apartments, healthcare areas, and common spaces, while delivering exceptional customer service and supporting the comfort and well-being of senior adults.

Summary of Responsibilities:

The Residential Housekeeper provides a high standard of cleanliness in all areas of the facility to ensure a healthy and attractive environment for residents and staff. Responsible for cleaning residential living (apartments, villas, cottages and vistas), Personal Care, Nursing Care, Core/ Administration areas, public areas, and common areas.

Essential Functions/Duties:

• Adheres to proper and regulatory procedures for cleaning and sanitizing the facility, complying with essential job tasks while striving for a high-quality standard.
• Maintains satisfactory standards in the safe and responsible use of chemicals and equipment.
• Sorts, counts, stocks and distributes clean linen items as required.
• Follow all prescribe cleaning procedures for various areas of the facility including routine inspections of area of leadership.
• Moves and exchange carts, take down and re-hang sheers and drapes.
• Always utilize Standard precautions for infection control.
• Move furniture items, as needed, to facilitate cleaning or to set up tables and chairs etc. for special functions. Occasionally climb ladders to complete cleaning assignments.
• Demonstrates interest in learning additional aspects of the job.
• Demonstrates excellent customer service skills by responding to service requests with a positive attitude and sense of urgency.
• Follows schedules and time frames for tasks to be completed.
• Provides a positive role model especially during new employee training. Provides encouragement and positive examples of life at The Highlands at Wyomissing.
• Assures the safety of the residents within the facility. Participate in and complete all required ongoing training, including monthly online and in-person training, annual skills competencies education, and role-specific certifications, to ensure continued competence and adherence to organizational and regulatory standards.

Required Skills/Abilities:

• Excellent communications and interpersonal skills
• Possesses outstanding customer service ability

Core Values:

• AMBASSADOR: Represents The Highlands at Wyomissing® in a positive light with integrity. Takes pride in our community.
• COMMITMENT
  :
  Dedicated, adaptable, tolerant, dependable, focused, and passionate. Often does more than is required. Reports to work as scheduled and timely.
• COMPASSIONATE
  :
  Is empathetic, mindful, and kind.
• INNOVATIVE
  :
  Is curious. Identifies new methods and efficiencies.
• RESULTS-DRIVEN
  :
  Has a strong sense of urgency about solving problems and completing work. Exerts unusual effort over time to achieve a goal. Maintains commitment to goals in the face of obstacles and frustrations.
• TEAM ORIENTED
  :
  Works cooperatively and effectively with others to achieve common goals.

The Highlands’ Traditions (Customer Service Expectations):

• SAFETY: Practices safe behaviors to ensure the safety of all.
• KINDNESS: Projects a positive image and energy. Courteous and respectful to all. Goes above and beyond to exceed customer expectations.
• SHOW: Takes pride in self-appearance. Stays in “character” and performs the “role in the show.” Ensures work area is show-ready.
• EFFICIENCY: Performs role with consistency and efficiency. Uses time and resources wisely.

Position Type/Expected Hours…