Retail Facilities Manager

Overview

At Wayfair, we create spaces where our customers and our teams can thrive. As a Facility Manager
, you’ll be the cornerstone of a safe, well-maintained, and efficient retail environment. You’ll lead with a service-first mindset, managing a high-performing team and third-party partners to ensure our facility runs smoothly, 24/7. From preventative maintenance and emergency response to vendor oversight and budget planning, your work will directly support a best-in-class shopping experience and a safe, inspiring place for our teams to work.

If you’re passionate about operational excellence, safety, and team development, this may be your professional home.

• Lead with Safety &
  
  Purpose:
  
  View every action through a safety-first lens while creating a clean, secure environment for customers and associates.
• Manage & Mentor the Team:
  Train, schedule, and work alongside a team of 3+ facilities professionals while promoting a culture of safety, service, and accountability.
• Drive Preventative Maintenance:
  Oversee the execution of a comprehensive PM program with a 90%+ on-time completion rate minimizing downtime and keeping operations humming.
• Own Vendor Relationships:
  Manage third-party partners in key service areas including fire/life safety, vertical transportation, janitorial, pest control and more, ensuring performance and compliance.
• Use Data to Prioritize & Plan:
  Leverage Computerized Maintenance Management System (CMMS) and building management systems to analyze performance, prioritize tasks, and implement energy conservation strategies.
• Stay Ahead of the
  
  Schedule:
  
  Coordinate and communicate maintenance shutdowns, inspections, and compliance activities to minimize business disruption.
• Support Emergencies Proactively:
  Be available for off-hour response, lead root-cause analyses, and ensure transparent communication and documentation.
• Lead with Financial Acumen:
  Manage operational and capital budgets with a strategic eye toward maximizing ROI for the business.
• Ensure Regulatory Compliance:
  Maintain all building safety, environmental, and maintenance standards across local, state, and federal regulations.
• Understand Systems & Blueprints:
  Bring strong knowledge of mechanical, plumbing, electrical, and automation systems plus the ability to read and interpret architectural plans.

• Lead with Safety &
  
  Purpose:
  
  View every action through a safety-first lens while creating a clean, secure environment for customers and associates.
• Manage & Mentor the Team:
  Train, schedule, and work alongside a team of 3+ facilities professionals while promoting a culture of safety, service, and accountability.
• Drive Preventative Maintenance:
  Oversee the execution of a comprehensive PM program with a 90%+ on-time completion rate minimizing downtime and keeping operations humming.
• Own Vendor Relationships:
  Manage third-party partners in key service areas including fire/life safety, vertical transportation, janitorial, pest control and more, ensuring performance and compliance.
• Use Data to Prioritize & Plan:
  Leverage Computerized Maintenance Management System (CMMS) and building management systems to analyze performance, prioritize tasks, and implement energy conservation strategies.
• Stay Ahead of the
  
  Schedule:
  
  Coordinate and communicate maintenance shutdowns, inspections, and compliance activities to minimize business disruption.
• Support Emergencies Proactively:
  Be available for off-hour response, lead root-cause analyses, and ensure transparent communication and documentation.
• Lead with Financial Acumen:
  Manage operational and capital budgets with a strategic eye toward maximizing ROI for the business.
• Ensure Regulatory Compliance:
  Maintain all building safety, environmental, and maintenance standards across local, state, and federal regulations.
• Understand Systems & Blueprints:
  Bring strong knowledge of mechanical, plumbing, electrical, and automation systems plus the ability to read and interpret architectural plans.

• Facilities Expertise: 6+ years of facilities management experience, including vendor management, contract negotiation, and building operations oversight.
• Strong…