Service Coordinator

Job Details

Job Location:

Corporate Headquarters - Alsip, IL 60803
Salary Range: $18.00 - $20.00 Hourly

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Call/email customers to schedule inspections and put notes in system pertaining to inspection.
• Scheduling, scheduling sub-labor for all repair quotes sold by sales staff.
• Goal is $1,500 per day per systems technician.
• Goal for the portable techs is 150 per day per technician.
• Goal for the kitchen techs is 4-5 Hood Inspections per day depending on costs.
• Add new customers for inspections.
• Create Opportunities for sales leads.
• Penny quotes to set up demand service inspections or annual portable inspections.
• COD Calcs with the spreadsheet provided.
• Email Reminders.
• Compliance Engine Uploading for inspection and deficiencies.

• First point of contact for service calls.
• Gather needed information to create a service call including a photo of the troubled panel.
• Provide credit applications to new customers/quote C.O.D. rates for service calls.
• Create service order.
• Assign the correct technician.
• Place on Resource Console and Dispatch to the tech.
• Order any needed parts and get pulled from the parts shelf.

• Provide inside support to service manager.
• Updating customer information as needed in the system.
• Coordinating work with subcontractors as needed.
• Creating P.O.'s requests as needed.

EDUCATION and/or

EXPERIENCE:

High School Education or Equivalent. Typing, basic computer knowledge.