District Field Technician- Eastern US Region

Backyard Discovery is the leader in ready-to-assemble outdoor structures — from playsets and pergolas to gazebos and outdoor kitchens — bringing design, durability, and innovation together to help families create the ultimate backyard experience. For over 30 years, we’ve combined craftsmanship with purposeful simplicity, making outdoor living accessible and inspiring for everyone.

We’re growing fast — and looking for high-potential future leaders who are ready to learn the business from the inside out. If you’re detail-oriented, curious, and eager to make an impact from day one, this is your opportunity to build your career at the forefront of the outdoor-living industry.

Locations preferred:
Charlotte, Atlanta, Tampa, Baltimore, Richmond, or Boston

The District Field Technician serves as the primary field-level technical expert and support resources within an assigned geographic district. This role is responsible for resolving customer escalations, quality issues, and completing hands‑on installations weekly to support capacity, quality assurance, and field standards. Part of the role will be working side by side with newly onboarded technicians on their first several installations.

This will help ensure they are providing the expected service.

The District Field Technician acts as a product expert, problem solver, and quality ambassador, installer, and ensuring consistent service within a territory.

• Complete approximately 3–5 installations per week to:
• Support capacity during peak demand
• Assist with complex or high‑profile jobs
• Follow the same documentation, quality, and customer service standards as independent technicians.
• Serve as a field resource for independent technicians when questions arise regarding:
• Product complexity
• Site conditions
• Identify recurring issues and communicate trends to leadership.
• Support coverage planning by providing insight into technician availability, skills, and gaps within the district.

• Serve as the primary escalation contact for complex or high‑priority customer issues within the district.
• Respond to and resolve issues such as:
• Assembly defects
• Missed expectations
• Product damage or incomplete installations
• Conduct on‑site visits when necessary to assess, correct, or complete work.
• Coordinate with operations, customer service, and contractors to ensure timely resolution.
• Document escalation outcomes and root causes to support continuous improvement.

• Lead field‑based onboarding for newly onboarded 1099 assembly technicians.
• Demonstrate proper assembly techniques, safety best practices, and manufacturer guidelines for outdoor products including:
• Playsets
• Greenhouses
• Outdoor kitchens and related products
• Verify technicians understand:
• Product requirements
• Job documentation expectations (photos, completion notes)
• Provide feedback and coaching focused on outcomes and quality expectations, not methods or schedules.

• Hands‑on experience assembling outdoor residential products (playsets, gazebos, pergolas, or similar).
• Prior experience training or mentoring technicians strongly preferred.
• Experience working in a contractor‑based or field‑service environment is highly desirable.

• Strong mechanical aptitude and problem‑solving skills.
• Excellent communication and customer‑facing skills.
• Ability to remain calm and professional in escalated situations.
• Organized and detail‑oriented with strong documentation habits.
• Comfortable traveling within an assigned district.

• Ability to lift and move heavy components (up to 75 lbs).
• Ability to work outdoors in varied weather conditions.
• Comfortable using power tools and hand tools regularly.
• Field‑based role with travel throughout assigned district
• Combination of hands‑on installation work, Installation sessions, and customer issue resolution

• Be part of a category leader redefining outdoor living.
• Work with a passionate team where your ideas can directly shape future products.
• Gain…