System Coordinator

Overview

Under minimal direction, is responsible for providing support to technical staff and performing administrative duties as assigned by the customer and the Site Manager.

• Dispatch personnel or technicians to problems that occur on the conveyor line and create work orders for the repairs that are to be made.
• Work according to company regulations and procedures, and instruction from management.
• May provide telephone reception for the maintenance site.
• Exercise initiative and judgment to refer issues requiring attention to delegated authority or handle them in a manner that minimizes conveyor line outages.
• Create, modify, and update databases/spreadsheets associated with the administration of the maintenance site; maintain filing and reports related to conveyor line operation.
• Run applicable reports for the customer when requested and/or scheduled.
• Maintain operational communication with the customer when needed.
• Document daily functions, outages and statistics of the conveyor system.
• Maintain accurate flight table with customer assistance and make corrections on a temporary or permanent basis.
• Assist in clearing jams from the baggage handling system.
• Establish and maintain a positive working relationship with co-workers, supervisors and the customer.
• May maintain parts inventory and be responsible for data entry in CMMS.
• Complete all safety training as assigned by the company.
• Comply with all ELS safety programs, policies and procedures.
• Perform additional duties/assignments that may be required by management from time to time.

• High School Graduate or General Education Degree (GED).
• Ability to work a non-traditional schedule, including weekends and holidays.

• Previous experience in an airport environment.
• Ability to communicate clearly and effectively with the customer, TSA and airline representatives.
• Good knowledge of industrial safety.
• Ability to type a minimum of 30 WPM.
• Ability to speak clearly over a two‑way radio system.
• Excellent customer service, interpersonal and organizational skills.
• Good computer skills (CMMS, MS Office, baggage system user interface).
• Previous experience with warehousing and inventory.
• Knowledge of baggage handling systems.
• Ability to pass a basic mechanical/electrical aptitude test.
• Previous experience with CMMS.
• Basic accounting and budgeting skills.

• Accept responsibility and account for actions.
• Use thinking and reasoning to solve problems.
• Serve customer needs while following company procedures.
• Demonstrate conduct conforming to accepted standards.
• Focus on goals and obtain predetermined results.
• Formulate sound decisions using available information.
• Build relationships with customers and co-workers.
• Be organized or follow a systematic method of performing tasks.
• Respect diversity in race, gender, religion, ancestry, national origin, sex, sexual orientation, age, disability, marital status, veteran status, medical condition or job type.
• Get along well with a variety of personalities and individuals.
• Obtain proper resources to complete job assignments.
• Identify and correct conditions that affect employee safety.
• Be truthful and credible in the workplace.
• Communicate clearly and concisely, both orally and in writing.
• Work under pressure with time constraints.
• Complete assigned training in a timely manner.

Basic computer knowledge;
Microsoft Office Suite (Word, Excel). Ability to log in, retrieve and answer emails, and complete training.

• Must be able to read, write, speak and understand English.
• Must obtain and maintain an airport security badge.
• Must have and maintain a valid driver’s license and be insurable under the company’s insurance policy.
• Must comply with the ELS drug and alcohol policy.

Lift/carry 10–20 lbs occasionally; handle 10–20 lbs occasionally, 21–50 lbs infrequently; stand, walk, sit, and operate the conveyor system as required. Use manual dexterity for fingering tasks and reach outwards or above the shoulder infrequently. Perform driving tasks infrequently to occasionally. Physical demands are variable and not limited to a single workday.

Wo…