Software Installation Engineer - Southern US - TRAVEL

Summary

Perform highly visible on-site and remote software installations and upgrades of all Varian Software products, which includes troubleshooting and diagnosis as needed.

• Works with physical and virtual environments, operating systems, databases and other software and networking technologies
• Reviews scope of work for assigned tasks to ensure all hardware and software components are available
• Reviews customer IT infrastructure and project plans to ensure they meet documented installation requirements
• Completes all necessary task documentation to meet Varian's Quality processes and procedures
• Maintains customer system inventories using Site Equipment Configuration documentation or equivalent
• Keeps current on Varian products and technologies through both internal and external training and certification
• Creates and maintains an account with VCS (Vendor Credentialing System)
• Teams with project management, local service and hardware installation teams to provide World Class Customer Service
• Performs upgrades and new installations as well as team leader duties on small to medium scale software projects
• Inputs detailed records of installation and upgrade work performed into company information systems to ensure accurate updated customer installation information is available to other VMS functions
• Maintains a high degree of professionalism and safety according to VMS guidelines and customer regulations in order to perform activities under the safest working conditions
• Reports by means of FSR's, time sheets, expense reports, etc. regularly and in a timely fashion to ensure that accurate company statistical data on customer-oriented activities
• Completes all required installation documentation that pertains to the job being completed and update all requested and/or required data for tracking purposes as per the applicable Varian's Quality processes and procedures
• Uses prescribed problem-resolution escalation procedures and request technical assistance when necessary, in a timely manner
• Attends planning calls and provide technical input as needed
• Advises customers on where to find Customer Technical Bulletins, Release Notes and related product information and why these documents are important
• Advise less experienced Installation Representatives in technical matters

• Associate Degree/Technical Degree or equivalent experience 1-3 years of directly related and transferrable experience
• Proficient in Server & Workstation Microsoft Environments
• Proficient in Networks & Network techniques
• Functional knowledge of Citrix and VMWare technologies
• Exceptional Communication skills
• Customer focused
• Proficient in English language (spoken & written)
• Familiar with business tools such as SharePoint and time reporting systems
• Ability to travel domestically as needed
• Ability to work as needed to provide installs on weekends, days, evenings, on call - 10% Differential;
  Schedules provided upfront

This role is governed by our Fleet Safety Policy. To be eligible for employment, applicants must hold a valid driver's license in the state they reside and may not have any prior DUI/DWI convictions or pending DUI/DWI charges or other serious moving violations (unless such a restriction is prohibited by state/local law).

The base pay range for this position is $58,240 - $80,080 plus Differential/Overtime. Factors which may affect starting pay within this range may include geography/market, skills, education, experience, and other qualifications of the successful candidate. The role also has a differential, provides OT opportunities and a robust benefit package.

Siemens Healthineers is an Equal Opportunity and Affiniative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.

Applicants and employees are protected under Federal law from discrimination. To learn more, .