Maintenance Supervisor

Primary Responsibility

As an integral member of the Management Team, the Service Manager reports daily to the Community Manager and coordinates with Regional Management and Asset Preservation and Enhancement as necessary to ensure the completion of all service priorities including service requests, turnkey, move‑ins, preventive maintenance, status of budgets and staffing. Directly supervises all service associates (when applicable) including technicians, groundskeeper/porters, and housekeepers and is responsible for performing all tasks of maintenance as necessary.

Below are the key duties and responsibilities organized by functional area.

1. Manage the work order assignment and completion process to the SLA of 24‑hour emergency and 72 on routine.

2. Oversee the use of Yardi for the work order process inclusive of assignments, notes, and completion on work orders.

3. Conduct quality assurance on completed work orders and follow up on negative feedback of survey results. Handle escalation from resident feedback on 100% follow‑up in the event a work order is found to be incomplete or insufficiently completed.

1. Coordinate the turnkey process for vacant units using preferred vendors and ensure timely completion within the prescribed turnaround time established in the maintenance guide.

2. Utilize the Make Ready Dashboard in Yardi to manage the turnkey process.

3. Ensure that a Market Ready Punch‑Out List is filled out for each unit punched and given to the Community Manager. Ensure all corresponding work orders are closed out with punch. Inspect the unit after completion of the punch and certify move‑in ready status and sign off on the tent card.

5. Perform pre‑inspection walk with Assistant Manager 45 days prior to scheduled move‑out date.

1. Ensure that the property is always free of trash and that all dumpsters and compactor areas are free of visible trash in and around the community.

2. Ensure flowers and plants are watered.

3. Coordinate with landscaping vendor for routine and seasonal services.

1. Perform preventive and routine maintenance tasks following the maintenance plan and inspection schedule established for the community. Adhere to the program schedule.

2. Conduct periodic unit inspections through use of mobile devices.

1. Ensure the shop is clean and organized at all times per the policy.

2. Manage inventory as detailed in the standardization guide.

1. Use exclusively the vendors listed in the “Approved Vendors List”. Work in conjunction with the Community Manager to ensure vendors that are utilized are approved vendors.

2. Utilize Lead Service Tech to address inventory controls and purchase orders.

3. Work with the Community Manager on maintenance budget categories to manage expenditures.

4. Fully adhere to the purchase order policy when placing orders for goods and services, including adherence to the approved operating budget.

1. Recruit, train, and develop associates.

2. Motivate by giving consistent constructive feedback, modeling positive behavior and performance, and by recognizing and rewarding exceptional results.

3. Schedule work of service technicians, punch techs, groundskeeper/porters, and housekeepers.

4. Conduct performance evaluations with the On‑Site Property Manager.

5. Recommend hires and terminate staff with the Community Manager. Assist with recruiting, interviewing, and onboarding staff.

6. Administer disciplinary action with the Community Manager, according to company policy.

7. Coordinate “Emergency On‑Call” for the property. Serve in the On‑Call rotation as necessary.

8. Provide back‑up support for individuals sharing in the emergency On‑Call rotation.

1. Share in “Emergency On‑Call” as necessary. This requires 24‑hour availability during the “on‑call” period.

2. Respond to all emergency calls within one hour of receipt and take the necessary action to complete the needed repair in compliance with maintenance policies and procedures.

3. Enter work order in Yardi on all emergency…