Service Writer

Position Summary

Coordinates repairs and schedules work for shop and field service personnel, ensuring efficient service delivery. Facilitates work orders and monitors service progress, overseeing preventative maintenance and minimizing downtime through efficient scheduling and coordination.

• Schedules repairs and coordinates work for shop and field service personnel.
• Facilitates timely processing of work orders and maintains efficient workflow.
• Communicates with customers to clarify service needs and provides accurate estimates.
• Tracks and monitors service progress to ensure efficiency.
• Prepares and maintains detailed records of service activities.
• Monitors electronic driver vehicle inspection report write-ups at non‑shop terminals and schedules necessary repairs to minimize downtime.
• Coordinates with internal shops and outside vendors to schedule, approve, and expedite repairs, ensuring timely and cost‑effective resolutions.
• Runs daily and weekly preventative maintenance reports, scheduling routine maintenance to maintain equipment readiness.

• High school diploma or GED.
• 2+ years of maintenance, service writing, or related experience.
• Knowledge of transportation and diagnostic software.
• Proficiency in Microsoft Office.

Pay Rate: $27.05 - $31.20 per hour, based on experience.

Saia is an Equal Opportunity Employer and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity, or any other characteristic protected by federal, state, or local laws.