Field Service Technician, Chicago

The Certified Field Service Technician II is responsible for the assembly, preventative maintenance, training, and service on Lottery equipment both in our facility and at the customer location. This position will provide day-to-day maintenance of our Lottery equipment. The Tech may train at retail location to provide them understanding of equipment usage and functionality. This position will travel to retail locations and may require overnight trips to different site locations.

• Stage, assemble, and maintain all lottery equipment in accordance with the Field Service Standards and procedures.
• Ability to perform extensive field repair functions with little or no supervision on SCIQ Lottery equipment
• Perform diagnosis for scheduled and unscheduled service calls
• Interact with customers, retailers, and management
• Train retail employees on the functionality on all lottery equipment
• Adapt to a fast paced environment
• Accountable and response to use, maintain, and secure all assigned tools, test equipment, terminals, subassemblies, parts and supplies
• Communicate problems with management
• Identify, troubleshoot, and repair any lottery equipment problems in accordance to the Field Service Protocol
• Complete site surveys from a field service perspective as well as a marketing placement aspect
• Ability to learn and have an understanding of our Instant Product line
• Assist the retail location with any questions or concerns they have with our equipment
• Communicate any new features, games, or product that is supported
• Ability to perform vehicle management on their company-provided vehicle
• Work with other departments in support of site sales and support goals
• Travel to lottery locations
• Travel to corporate locations on an as needed basis
• Other duties as assigned

Must have a high school diploma or equivalency.

• Thorough understanding of all areas of computer software and hardware technologies
• Must have strong communication, group presentation and interpersonal skills
• Ability to convey thoughts, ideas and training materials to all participants.
• Ability to compile and analyze statistical information
• Ability to quickly learn and understand new technologies
• Must possess a valid driver’s license for the state in which you are based
• Advanced mechanical assembly skills
• Strong problem solving and resolution skills
• Ability to lift 30 lbs
• Ability to work in a team-office environment
• Ability to operate office equipment, but not limited to, personal computer and telephone
• Ability to sit, stand, bend, stretch at a minimum of 50% of the time for any or all of the movements described

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit, stand, walk, bend, use hands, operate a computer, and have specific vision abilities to include close and distance vision, and ability to adjust focus working with computer and business equipment.

The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 50 pounds. If your position requires you to work in the field, production, and/or warehouse, it is mandatory that you use the approved Personal Protective Equipment.

Scientific Games LLC and its affiliates (collectively, “SG”) are engaged in highly regulated lottery businesses. As a result, certain SG employees may, among other things, be required to obtain, undergo background investigations or security checks, or meet certain standards dictated by law, regulation or contracts. In order to ensure SG complies with its regulatory and contractual commitments, as a condition to hiring and continuing to employ its employees, SG requires all of its employees to meet those requirements that are necessary to fulfill their individual roles.

As a prerequisite to employment with SG (to the extent permitted by law), you shall be asked to consent to SG conducting a due…