Supervisor, Maintenance

Invitation Homes is a fast-paced evolving company, offering high-quality homes for lease in desirable neighborhoods across America. As the nation’s premier home leasing company, we own, lease and operate approximately 80,000 properties ensuring a move-in ready living space that provides a clean, safe, and functional home for our residents.

The market teams include our Leasing and Property Management teams as well as our Rehab, Turns & Maintenance professionals. Together, our talented teams create excellent resident experiences from the time the resident moves into the home, throughout the duration of their lease and during their transition as they move out. Our teams work hard to create and maintain high-quality homes and ensure potential residents are presented with a rental property they can’t refuse!

We are seeking candidates with a drive to excel in our thriving organization. We are looking for professionals who are ready to join our work-family, provide excellent service to internal and external customers and embrace our fast and friendly approach. As the single-family home rental industry is quickly evolving, we are looking for dedicated learners who are passionate to serve our residents and maintain top-quality homes.

Apply today! We’re looking forward to getting to know you!

The Maintenance Supervisor position is responsible for ensuring that a team of maintenance technicians perform high-quality, cost-effective maintenance within single family rental homes owned by the company, provide excellent customer service to residents, and follow company policies, processes and procedures. This role is critical in delivering on Invitation Homes’ promise of a quality home, professional maintenance and a superior resident experience.

• Supervise a team of maintenance technicians and vendors to ensure maintenance service requests are completed in accordance with company policies, processes, and procedures
• Work closely with an office-based team to ensure maintenance technician schedules, including routes, effectively balance the urgency and location of work and resident availability
• Coach and develop maintenance technicians to perform assigned work efficiently and provide a superior resident experience.
• Utilize available reporting tools to identify opportunities for improvement and provide performance feedback to maintenance technicians
• Hold recurring maintenance technician training meetings to include, but not be limited to, repair techniques, safety programs, best practices, resident interactions and implementation of policy, process and procedure
• Review and approve/pre-approve work order repair proposals by verifying appropriate pricing and scope of work
• Meet with residents to resolve issues/escalations and ensure repairs are completed satisfactorily
• Ensure technicians adhere to Pro Care proactive maintenance processes and procedures while maintaining a superior resident experience
• Act as technical expert to guide maintenance technicians in completion of repairs
• Provide direct field support, as needed, to maintenance technicians
• Report and monitor maintenance deficiencies and equipment failure trends
• Attend company-provided training for supervision and individual development
• Comply with all company national practices, applicable health and safety rules and regulations, as well as applicable local, state, and federal laws
• Participate in the recruitment, hiring, and onboarding of new maintenance technicians
• Perform other duties as assigned

• High School diploma or equivalent
• Minimum 5 years of previous experience in property management maintenance, other rental property maintenance or related trade is required
• Minimum of 1 year’s experience as a supervisor

• Advanced knowledge and experience in the following: plumbing, electrical, swimming pool, carpentry, sheetrock, exterior structural, HVAC and appliances
• Ability to read, write, understand, and communicate in English, multi-lingual a plus
• Ability to use a personal computer and has working knowledge of Microsoft Word and Excel, as well as computer tracking systems
• Ab…