Field Service Technician - Coaches Chicago IL 2nd & 3rd Shifts Mobility Customer Services

Field Service Technician - Coaches Chicago IL 2nd & 3rd Shifts Mobility Customer Services

Siemens Mobility continues to grow and we are seeking Field Service Technicians in Chicago, IL to assist in the coordination and implementation of all phases of service and maintenance activities of our SIEMENS VENTURE coaches. You will also help with maintenance activities at customer sites, train customers' maintenance personnel, and advise on best maintenance techniques.

Setting a safe work environment and proactively supporting our customers is critical. You will interact with operational, engineering, and dispatching departments for safe, cost-effective, efficient operations. Weekly shift hours can change based on customer schedule. 2nd shift positions (1:30 pm‑10:00 pm) and 3rd shift positions (9:30 pm – 6:00 am Sunday‑Thursday and Tuesday‑Saturday).

• Provide a positive customer service experience by establishing a rapport with customer management and maintenance facility personnel.
• Ensure the provision of high-quality technical advice to the customer's maintenance workforce to improve the equipment reliability of the charger fleet.
• Ensure responsiveness and support to finish troubleshooting and repairs assigned to service requests.
• Ensure the delivery of ongoing system operation training for the customers.
• Identify non-conformance issues and improvement recommendations.
• Assist the local customer staff in assigned troubleshooting and repair works.
• Ensure accurate communication between the customer, our Rail Support Center, and the field team when required.
• Give feedback to the team regarding performance, quality, and efficiency issues.
• Work with 3rd‑party vendors, such as Cummins, to ensure accurate operation of vendor components installed on the locomotive.
• Continuously progress customers' maintenance practices to support the charger locomotive as intended by the manual.

• Associate’s degree in electrical technology or other technical discipline or a minimum of 2+ years of electrical/mechanical experience in an industrial or manufacturing environment.
• Experience troubleshooting electrical (both AC and DC circuits), mechanical, and pneumatic systems.
• Experience interpreting electrical schematics and drawings.
• Excellent English language technical communication skills.
• Proficiency with all Microsoft Office (including Excel, Word, Access, PowerPoint) products.
• Ability to travel for training – approximately 10 %.
• Experience in rolling stock (railroad) maintenance and commissioning or other rail-related experience, knowledge of railroad regulatory, FRA requirements, and guidelines would set you apart.

Applicants must be legally authorized for employment in the United States without needing current or future employer-sponsored work authorization.

Siemens offers a variety of health and wellness benefits to our employees. The pay range for this position is $76,398.00 – $89,658.00 annually. The actual wage offered may be lower or higher depending on budget and candidate experience, knowledge, skills, qualifications, and premium geographic location.

Siemens is an Equal Opportunity Employer encouraging inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.

If you require a reasonable accommodation in completing a job application, interviewing, completing any pre‑employment testing, or otherwise participating in the employee selection process, please fill out the accommodations form. If you can’t complete the form, you can reach out to our AskHR team for support at 1‑866‑743‑6367. Please note our AskHR representatives do not have visibility of application or interview status.

Siemens follows Pay Transparency laws.

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Qualified applications with arrest or conviction records will be considered for employment in accordance with applicable local and state laws.

Chicago, Illinois, United States of America

Oakland, California, United States of America

Seattle, Washington, United States of America

Atlanta, Georgia, United States of America