Property Operations Lead

Position Overview

The Property Operations Lead is an on‑site facilitator responsible for ensuring that every Kasa guest experiences a clean, safe, and well‑maintained environment. The role supports the East market’s Chicago portfolio by conducting regular inspections, coordinating with housekeeping and vendors, stocking supplies, resolving guest issues, and executing cost‑effective property improvements aligned with brand standards.

Location: Chicago, Illinois

Time Commitment: Approximately 32–40 hours per week

Schedule: Flexible – includes nights, weekends, and holidays as needed. On‑call emergency coverage may be required, with overtime compensation of at least 2 hours on defined days off or after hours.

• Inspect common areas and individual units to ensure compliance with Kasa brand standards.
• Identify, prioritize, and implement cost‑effective property improvements.
• Daily tasks include visiting units, conducting recurring maintenance, replacing broken items, liaising with housekeeping and service vendors, stocking supplies, and providing support for lockouts, last‑minute requests, and other guest issues.
• Maintain supply inventory levels and participate in the preventative maintenance program.
• Complete brand‑standard inspections to gather property‑level data and reduce after‑hours calls and inquiries.

• Think Like an Owner: Take accountability for all facets of unit/building performance to maximize operating profit per unit.
• Tech Savvy: Proficient with modern technology tools to complete daily work.
• Handy: Comfortable using a toolkit and devising solutions for minor repairs and maintenance tasks.
• Quality Control Leader: Implement streamlined processes that ensure high‑quality standards through proactive improvements and collaboration with external partners.
• Reliable: Arrive on time and willing to work nights and weekends.
• Collaborative: Work effectively with leadership and peers to meet goals and contribute ideas that improve department operations.
• Smooth Operator: Resolve guest‑stated and unstated needs confidently, empathetically, and creatively.
• Change Agent: Support execution of change‑management initiatives, including communication plans and training development.
• Process Minded: Execute established processes with precision and identify deficiencies that negatively impact the guest experience.

• This role requires access to a reliable vehicle, a valid driver’s license, a clean driving record, and proof of insurance.

• Role Objective 1:
  Drive quality outcomes through increased guest satisfaction and company metrics.
  • Identify and communicate on‑site issues.
  • Maintain appropriate supply inventory levels.
  • Participate in the preventative maintenance program.
• Role Objective 2:
  Complete tasks that drive productivity within the operation.
  • Complete brand‑standard inspections to gather property‑level data.
  • Decrease the number of after‑hours calls and inquiries.

• Kasa Travel Credit: Free stays at Kasa properties and discounted nights for friends and family.
• The Pay: Starting base pay $22.00 per hour, subject to change. Eligible for equity, bonus, perks, benefits, and travel credits.
• Paid Time Off: Full‑time hourly employees accrue paid time off at a generous rate that increases with tenure.
• Health Coverage: Comprehensive health insurance options, including fertility coverage.

Kasa is an Equal Opportunity Employer. We do not discriminate based on race, religion, color, sex, gender identity, sexual orientation, age, non‑disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by law. All employment is decided based on qualifications, merit, and business need.

Kasa is an E‑Verify participant. We will verify the identity and employment eligibility of all persons hired to work in the United States by matching information employees provide on the Form I‑9 against records available to the Social Security Administration (SSA) and the Department of Homeland Security (DHS).