Service Engineer

Service Engineer

Modern Process Equipment (MPE)
· Chicago, IL
· Full-time

Chicago, IL (HQ)

Full-time

Food & Specialty Coffee

50-70% travel

Nearly 60 years as the go-to technical partner for North America's food processing industry

Over 90% of North American coffee processors run MPE grinders and conveying systems

Family-owned, Chicago-based - Over 100 members, operations on three continents

Industries served: specialty coffee, food manufacturing, craft brewing, pet food & more

You're the person customers call when something's wrong - and the one they remember when everything goes right. As a Service Engineer, you'll travel across North America installing MPE equipment, diagnosing complex problems, and ensuring our systems run at peak performance. One week you're commissioning a grinder at a specialty roaster in Portland; the next, troubleshooting a conveyor at a major food manufacturer in Texas.

No two visits alike.

Every customer site is different - boutique roasters, large-scale processors, craft breweries. No two days look alike.

If variety and travel energize you, this job is built around that lifestyle - not despite it.

You're in the field with full backing from engineering, sales, and operations. Never on your own.

• Install and commission MPE equipment at customer facilities nationwide
• Diagnose and resolve mechanical, electrical, and process-related issues - often under pressure
• Perform preventive maintenance and system optimization to maximize uptime
• Deliver hands-on training that empowers customers to operate their equipment confidently

• Represent MPE as the trusted technical face of the company - your professionalism builds lasting relationships
• Translate complex technical information clearly for operators, plant managers, and executives
• Identify opportunities for customers to get more from their MPE systems

• Write clear, detailed service reports and technical documentation after each visit
• Coordinate your own scheduling and travel logistics efficiently
• Feed field insights back to engineering and sales - your perspective from the floor is invaluable

• Hands-on experience with processing equipment, ideally in food or industrial manufacturing preferred
• Strong mechanical and electrical troubleshooting skills - real problems in real facilities
• Comfortable with PLCs, motors, drives, and industrial control systems
• Valid driver's license; ability to travel domestically 50-70%
• Occasional travel to Canada/Mexico

• Works through problems methodically and doesn't leave a site until the issue is resolved
• Curiosity-driven - wants to know why it works, not just how to fix it
• Adapts when customer needs shift the schedule - flexibility is part of the job

• Explains technical concepts in plain language without talking down to customers
• Customer success is personal - not done when equipment runs, done when they're confident
• Natural collaborator who works well across departments
• Projects professionalism and inspires confidence on-site

• Actively adds to technical knowledge - this industry moves fast
• Takes feedback seriously and uses it to improve
• Building a career in technical service, not just filling a role

• Competitive salary
• Health, dental & vision
• 401(k) with match
• PTO & holidays

For the right person, this is a career that genuinely doesn't get old.